People Helping People™

Serving Individuals for over 20 Years

 
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A Home

Many adults with developmental disabilities need a supportive, family environment, and we have many caring and competent Host Home Providers waiting. By contracting with both private individuals and families alike, we place adults with developmental disabilities into safe and nurturing homes.

Quality

We assure all of our consumers our very best efforts for quality. Support, Inc. has a system for identifying and evaluating the outcomes and results of all services that it provides to people. Our system, at a minimum, contains effectiveness and efficiency measures, as well as, consumer satisfaction. Measures are in place for each program and are reviewed annually. Our annual report is available to our various constituents and includes reports from various committees and other processes as determined by the President and Board of Directors.

 

By working with an assigned Program Coordinator, each Host Home Provider receives ongoing training in the field of developmental disabilities. Each provider also receives training specific to the persons needs – helping establish a constructive relationship between the Host Home Provider and the individual. The primary goal of a Host Home Provider is to provide the kind of support an adult with developmental disabilities needs to become an active member of the community.

Safety

We take pride in working proactively to avoid safety issues in our host homes and day program.  A committee comprised of members from each department meets on a quarterly basis to evaluate problem areas and then devises methods to ensure maximum safety for the clients we serve. The committee organizes trainings with experts to enhance staff and provider knowledge in the area of safety.  Such areas include fire extinguisher training with the fire department, proper lifting and transfer techniques of non-ambulatory consumers by a physical therapist.

 

Each consumer is given a program coordinator to assist with monitoring the health and safety of every individual we serve.  Our program coordinators are required to visit each individual in their home at least one time monthly.  These visits occur in the form of announced or unannounced.  Visits are documented and designed to look for safety issues within the home or within the individuals life.  Each individual has a safety plan that incorporates his or her abilities and highlights areas of support which are required to keep that individual safe.  The program coordinator reviews this plan with the provider and individual each quarter, paying special emphasis to the areas of greatest concern.  This monitoring and documentation system allows us to spot and fix safety issues or support the consumer and provider to ensuring maximal safety within the residential setting.

 

Finally, our incident reporting system has been refined over the many years we have been in business.  Tracking our incidents by type of incident, consumer and program in which the incident occurred provides us with valuable information that is reviewed quarterly by our team managers.  This review enables us to find trends in specific incident areas and then find resolution to a hazard in order to reduce or eliminate the risk for the same or similar incidents in the future.  Incident reports are also reviewed by individual and, again, we are able to identify if there are specific trends that need to be addressed to keep that person safer. 

 

Choice

At Support, Inc. we support and encourage individuals to actively participate in the design of the care that they receive.  Choice is everything in our services. To that end, we ask consumers of services to become actively involved in the selection of a living situation.  For example, we look at what part of town the person wants to be in, what sort of family or home setting he/she would prefer (i.e. homes with pets, kids, a quiet home or an active home?).  We believe in the rights of people to speak up, so that if you are not satisfied at any time with the services that are being provided, we will be happy to sit down with you and design an alternative that better suits your interests and preferences.  We believe in the inalienable rights of individuals to make choices, not only about the important things in their lives, but also on simple day to day issues, such as how one spends their recreational time, preferred meals and snacks, activities, religious or spiritual preferences.  We ask people to consider what it is they are interested in accomplishing, what one might be interested in learning or experiencing and then work towards making that happen.