The Finance Department:
Greetings from the Finance Department! We have some team updates and an update on Family Caregiver Independent Contractor Provider pay.
Team Update:
We have a bittersweet announcement that Noelle Slocum, our Staff Accountant, is no longer with Support, Inc. Her last day was April 18th. She has moved to Germany to start a new adventure. She will be greatly missed but we are so excited for her next chapter. As we are working to fill this position, please direct any questions to accountspayable@supportinc.com.
We are also working to find an Accounts Payable Coordinator to manage our vendor payments and assist with billing.
Update on Moving Family Caregiver Independent Contractor (FCG-IC) Provider Payments to ADP:
The transition to ADP for FCG-IC payments is in process and on track to begin in May. With this transition, FCG-ICs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. The HR team held two Q&A sessions on April 15 and 17 to help familiarize FCG-ICs with ADP.
We are also changing the pay period from monthly to bi-weekly pay. FCG-ICs will be paid more often on a predictable schedule. Family Caregivers will be paid based on actual attendance, eliminating any prior period adjustments. Here is the new 2025 payment schedule:
Please reach out to your Residential Team or HR hradmin@supportinc.com with any questions or concerns. We on the finance team want to give a huge thank you to HR and the Residential team who have been instrumental in making this transition a successful and smooth one.
Common Question Topics for Finance and Where to Direct:
Host Home Provider Payments – hradmin@supportinc.com
FCG-IC Payments – accountspayable@supportinc.com and hradmin@supportinc.com
FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements”
Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com
Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com
Verification of Income/Employment Requests for HHP – hradmin@supportinc.com
Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com
Medicaid Redetermination Questions – Lily.kirkman@supportinc.com
Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com
Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com
How do I update my direct deposit information?
- If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.
- If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions.
