Untitled Design (56)

Quality Assurance- Federal Final Settings Rule Series

In 2014, the federal Centers for Medicare & Medicaid Services (CMS) published a rule requiring home- and community-based services (HCBS) to be provided in settings that meet certain criteria. The criteria ensure that HCBS participants have access to the benefits of community living and live and receive services in integrated, non-institutional settings. Colorado has been working towards this transition for several years as CMS extended the transition period. The final transition period is March 2023 when all providers need to demonstrate full compliance with this rule.

Part One of our communication series will focus on person-centered practices.

Person-centered practices puts the person receiving HCBS services at the center, focusing on that person’s goals, values and the life they want to live. Through person-centered service planning, the team listens to what the person wants and tailors services and supports to meet that person’s goal. This is a change in how service planning often was in the past, when paid supports would voice what they felt the person should be doing. Through person-centered practices we give voice back to the person receiving services, recognize them as being the director of their lives and use services offered to them through paid support to meet their life goals.

Home and community-based services Comparison Chart
Traditional vs. Person Centered home and community based services

For more information from CMS about person-centered planning, follow this link to a slide deck presentation.

HHP of the Month

Host Home Provider of the Month

Please join us in congratulating our most recent Host Home Provider of the Month, Rosie! This nomination was submitted by Malika with the Denver Metro 2 Team.

I would like to nominate Raj (Rosie) Shrestha for December HHP of the Month. I have been working with Rosie since February and it’s been such a pleasure! She has a huge heart and is very patient, two things that are extremely important working in this field. Rosie has one of my PRS in her home who was really looking forward to having independence in a basement apartment. Many times, this individual would get frustrated that they didn’t have their own space, but Rosie made sure to be a listening ear and reassure them their goal would happen it would just take some time.  With open communication and a bit of problem solving the PRS was able to move down to the basement and accomplish their goal of more independence! The move was very important to the PRS and is helping prepare for their end goal of living in their own apartment, a goal Rosie continues to encourage and support.

Rosie truly treats everyone in her home like family, and it’s felt when walking in her home. She’s always offering everyone tea, food, etc.  On many occasions the PRS has voiced they’ve had the best food at Rosie’s home and loves trying authentic Nepali food. The PRS has even helped on their Nepali/Indian food truck up in Loveland and enjoys being able to earn extra money to help with their goal of independence as well. The PRS has said “Rosie feels a lot more like a friend/roommate because she allows me to have my independence”. Rosie is a great asset to the team, and I’m very appreciate of all the hard work she does!

Untitled Design copy (1)

Open Enrollment

Please see below to learn more details on Open Enrollment-

Open enrollment for Full-Time Benefit Eligible Employees (30+ hours/week) is available now in ADP. You have received a message from ADP’s automated service. I am attaching a few screenshots of how to enter the platform. Additionally, the How To Guide is attached in this email.

Enter ADP through https://workforcenow.adp.com/.

Log in and select the Myself Tab àThen select Benefitsà and the Open Enrollment Button. The system will guide you through your 2023 options! Reach out to HRAdmin@supportinc.com for any questions!

Untitled Design (11)

Operational Updates

Operations News: 

The Operations Team introduced some new leaders and underwent some restructuring over the past few months. Day Services is now a branch of the Operations Team and more interconnected. There are also new Associate Directors for the Northern, Southern and Denver residential teams. Below is the current Operations Team.

Brian Farestad, Vice President of Operations

Erik Nielsen, Director of Residential Services

Elizabeth Hildebrand, Associate Director, Denver Metro

Danyelle Grajeda, Associate Director, Denver Metro

Rebecca Peloquin, Associate Director, Denver Metro

Samantha Cordova, Associate Director, Denver Metro

Kayla Ribron, Associate Director, Southern Colorado 

Vincent Johnson, Associate Director, Northern Colorado 

Brandon Thibodeau, Associate Director of Day Services

Morgan Struck, Associate Director of Nursing

In other exciting news, the Operations Team renewed the popular Host Home Provider and Family Caregiver virtual Town Halls. These are important informational sessions where HHPs and FCGs are given the opportunity to directly interact with the Operations Team and learn what is going on across the organization. These Town Halls are a direct result of stakeholder feedback, and the intention is to increase engagement within the Support Inc. network. Please be on the lookout for meeting invites!


Annual Holiday Party

Support, Inc. would like to take a moment to thank everyone that assisted with our Annual Holiday Event! From the snacks to the Tacky Sweater Contest, we had a marvelous time with our consumers and families. Big thanks to everyone that joined us- enjoy the photos shared below!

Welcome New hire

Support, Inc. Welcomes New Medical Coordinator

Please join us in welcoming our New Medical Coordinator, Jamie Weidman!

Hi everyone! My name is Jamie and I recently moved to Denver from Salt Lake City, Utah. I went to the University of Utah where I studied Pre-Pharmacy, got a B.S in Human Development, and a minor in Psychology. During my time in school, I always wanted to play a part in helping the community and volunteered at the Southern Utah Veterans Home and the Utah Naloxone Clinic.

Once I graduated, a big goal of mine was to aim for something that would allow me to use my education to make a positive impact in healthcare. I was fortunate enough to move to Colorado and get an opportunity to work in SEP Intake at Rocky Mountain Human Services.  My time there solidified my desire to pursue this type of work long-term. I am excited to be a new addition to the team and can’t wait to learn the ropes of such a wonderful and meaningful organization!


Welcome New hire

Support, Inc. Welcomes New Coordinator

Please join us in welcoming our newest coordinator to the Denver- Colorado Springs Team, Stephanie!!
Hi, my name is Stephanie and I am so excited to be a part of the Support, Inc. Team! I was born and raised in Colorado Springs, and I am a UCCS alumni. I prefer Pepsi over Coke, mountains over the ocean, and savory snacks over sweet. In my free time you can find me hiking, roller-skating, paddle boarding, gardening, or painting.
During my time in school, I found my passion and strengths for being involved in community-based work. My goal is to not only grow and learn as an individual, but to build relationships and make a positive impact in the culture, team, and those I help. I am grateful to be here and to serve the IDD community.
Holiday Appreciation Lunch

Annual Holiday Party

We will be holding our Annual Holiday Party December 8th at the Aurora Office (15591 East Centretech Parkway, Aurora, 80016) from 11:00am to 1:00pm!!! 🎅🎄 We will have snacks, drinks, and prizes for the best holiday sweaters!!!
Food will be provided, but we will not be able to accommodate special diets such as pureed or thickened liquids at this event. Should the individual in your care require something specific, please make your own arrangements prior to the event.
Welcome New hire

Support, Inc. Welcomes New Coordinator

Please join us in welcoming another new Residential Program Coordinators to the Loveland region, Christina!! 😁😁
Hi, my name is Christina, and I’m originally from Chicago. I moved to Kansas to pursue my degrees in criminology and psychology from Kansas State University. I worked in the human service field over 20 years, with my last position in Kansas as a case manager. I moved to Colorado two years ago. Since moving to Colorado I worked one year as a Behavioral Specialist and the last year as a Host Home Provider. In my free time, I enjoy doing arts and crafts , painting, listening to music and walking my dog (who thinks she is a princess)! I’m excited to join Support Inc!
Untitled Design (18)

Support, Inc. Welcome New Coordinator

Please join us in welcoming one of our newest Residential Program Coordinators to the Loveland region!!
Hi, my name is Sarah, and I am so excited to be joining the team as an RPC at the Loveland location. I moved out to Colorado from Michigan about a year ago after graduating from Wayne State University in Detroit with a Bachelor of Science in Psychology and Neuroscience. Since I was a sophomore in high school I started volunteering at a facility that worked with young adults on the autism spectrum and with other related disorders, I continued my work there until I graduated college running many different social and job skill programs. Since then, I have worked in schools, halfway houses, and medical settings working with a variety of different populations and I am excited to gain more knowledge and experience working with you all!
I grew up in metro Detroit and have lived all around that area, I moved out to Colorado last August and have been loving living out here so far. I keep busy by getting into the mountains and hiking or snowboarding depending on the time of year and climbing as much as I can. I also enjoy reading, crocheting, and any craft I can get my hands on. I cannot wait to start working together and get to know everyone.