The Finance Department:
Greetings from the Finance Department. We are excited to introduce a new team member and provide an update on HHP payments.
New Team Member:
Please welcome Venita Ogle, our new Receptionist. She joined Support, Inc. in February 2024. She has a background in waitressing and title insurance. She graduated from Hinkley High School. She enjoys quality time with her family. She loves Football and watching movies with her husband of 35 years. Venita has two boys ages 35 and 21. She really loves doing arts and crafts with her 6-year-old granddaughter. In the office, Venita is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we continue to provide the level of customer service we pride ourselves on.
Updates on Moving Host Home Provider Payments to ADP:
ADP is the HR Platform that Support, Inc. uses to track its employee files and run payroll. Over the past several months, we have been working with the HR Department to add our Host Home Providers (HHPs) to the same system.
Moving our HHPs over to the same system not only helps with back-end consistency but will also automate their bi-weekly payments leading to a higher degree of accuracy and fewer errors. HHPs will be able to access personnel files (see when they are coming due), personal data, and pay stubs directly through a secure online portal. In addition, HHPs can see and update direct deposit information securely.
The Finance and HR Teams are still testing the new system and have been working closely with the Operations Team to ensure a seamless transition.
More on HHP Bi-Weekly Pay:
Below is a 2024 pay schedule for HHPs. The first two dates indicate the date range within the pay period. The third date is when funds are directly deposited into bank accounts. Using ACH (or direct deposit) is the most efficient way to receive payment. Physical checks are processed using Bill.com, Support’s payment processing system, and subject to processing times of the US Postal Service.
Please e-mail us at accountspayable@supportinc.com with any questions or requests.
In the Spirit of Gratitude:
We, the Finance Team, want to give a big thank you to all our Department Teammates, Support Leadership, Directors, Associate Directors, Coordinators, Direct Support Professionals, Providers and Caregivers. We are so grateful to each one of you for partnering with us. We appreciate your patience as we encounter challenges that arise from the implementation and integration of new systems. As part of the Support Family, you have our commitment to bring you the best customer service possible.
Common Question Topics for Finance and Where to Direct:
Host Home Provider Payments – accountspayable@supportinc.com & hradmin@supportinc.com
FCG-IC Payments – accountspayable@supportinc.com
FCG or Employee Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements”
Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com
Verification of Income/Employment Requests for HHP – hradmin@supportinc.com
Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com
Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com
Medicaid Redetermination Questions – Lily.kirkman@supportinc.com
Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com
Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com
How do I update my direct deposit information?
- If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.
- If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions.
