JD Attends Monster Jam!

Seldom do you see this young man without a smile, JD is one of the most joyful people you will ever meet. He is a curious, bright, sweet, and polite guy to everyone he meets. He works hard at his job and is the most proud, enthusiastic janitorial expert ever. He looks forward to sharing bits about his day at work with anyone who will listen. When the opportunity came along to add some extra excitement to his life, there was some mild hesitation as he is very rarely without his host home provider. They are the best bonded pair, but JD got to have a dream from TV come true, with a trip to see the monster trucks at Monster Jam. This was his first experience at a large venue and his first time taking in a show with this level of excitement and let’s face it… noise. He loved every second of it all!! The car trip to Colorado Springs, the pizza and souvenir cup, meeting the drivers, seeing the trucks up close, the noise from the fans, and then seeing the stunts and the times when trucks flipped over were some of the highlights of the day. His delight continued when the day wrapped up with a blended coffee drink topped with whipped cream. There is something amazing and so special about seeing someone experience new, thrilling events in life when they work so hard and are so deserving of great experiences like this. JD has overcome so many obstacles in his life with support from the ones who care most about him, he gets to shine and it’s the sweetest thing. Congratulations, JD, and thank you to the Pueblo Community Resources team for making this dream possible!


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Host Home Provider of the Month!

Please join us in congratulating our April Host Home Provider of the Month- Jackie Muniz of Pueblo Community Resources! There are so many of our providers that stand out as just all-around amazing humans. Miss Jackie Muniz is just that, an amazing human. She lives next door to her ageing father, who we all affectionately call, Mr. M. He has been a host home provider with Pueblo Community Resources since nearly the beginning, worked with many different people in services and has been a haven for CR for a long time. When Jackie noticed her father was really struggling with his health, she called us at the office to do a little wellness check right away. CR was safe and happy, but it was clear that it was time to make some changes for Mr. M to be able to focus on his own health. Jackie was more than willing to take CR in her home, having been in this field for over 30 years, she knew that she could offer a similar lifestyle and safe place that CR is most used to. He moved in with Jackie, right away and she has worked so hard to make sure he has everything he needs to feel at home. She caught on to our software quickly, she never hesitated to jump right in and has been able to nourish the relationship the CR and Mr. M have. They maintain their close friendship with daily contact and Jackie makes sure neither of them feels the changes too hard. Her home is comfortable, he is very well fed (Jackie is a stellar cook!) and she has CR out running around with her all the time. He is living his best life with Jackie! We are forever grateful to her for her attentiveness to everything with CR and Mr. M. Her care and concern are truly why CR continues to thrive. Thank you, Jackie, and congratulations on being named the April Host Home Provider of the Month!!!

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Finance Department News & Updates

The Finance Department:

Greetings from the Finance Department. We are excited to introduce a new team member and provide an update on HHP payments.

New Team Member:

Please welcome Venita Ogle, our new Receptionist. She joined Support, Inc. in February 2024. She has a background in waitressing and title insurance. She graduated from Hinkley High School. She enjoys quality time with her family. She loves Football and watching movies with her husband of 35 years. Venita has two boys ages 35 and 21. She really loves doing arts and crafts with her 6-year-old granddaughter. In the office, Venita is providing many of the same supports that her predecessor, Tammy, did. Answering your questions or directing concerns to the right department is just one important part of what she does. We are so happy to have her on our team, ensuring we continue to provide the level of customer service we pride ourselves on.

Updates on Moving Host Home Provider Payments to ADP:

ADP is the HR Platform that Support, Inc. uses to track its employee files and run payroll. Over the past several months, we have been working with the HR Department to add our Host Home Providers (HHPs) to the same system.

Moving our HHPs over to the same system not only helps with back-end consistency but will also automate their bi-weekly payments leading to a higher degree of accuracy and fewer errors. HHPs will be able to access personnel files (see when they are coming due), personal data, and pay stubs directly through a secure online portal. In addition, HHPs can see and update direct deposit information securely.

The Finance and HR Teams are still testing the new system and have been working closely with the Operations Team to ensure a seamless transition.

More on HHP Bi-Weekly Pay:

Below is a 2024 pay schedule for HHPs. The first two dates indicate the date range within the pay period. The third date is when funds are directly deposited into bank accounts. Using ACH (or direct deposit) is the most efficient way to receive payment. Physical checks are processed using, Support’s payment processing system, and subject to processing times of the US Postal Service.

Please e-mail us at with any questions or requests.

In the Spirit of Gratitude:

We, the Finance Team, want to give a big thank you to all our Department Teammates, Support Leadership, Directors, Associate Directors, Coordinators, Direct Support Professionals, Providers and Caregivers. We are so grateful to each one of you for partnering with us.  We appreciate your patience as we encounter challenges that arise from the implementation and integration of new systems.  As part of the Support Family, you have our commitment to bring you the best customer service possible.

Common Question Topics for Finance and Where to Direct:  

Host Home Provider Payments – &

FCG-IC Payments –

FCG or Employee Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements” Questions/ Payee Account Set up –

Verification of Income/Employment Requests for HHP  –

Verification of Income/Employment Requests for FCG-ICs –

Verification of Income/ Employment Requests for Employees or FCGs –

Medicaid Redetermination Questions –

Social Security Benefits & Paperwork Requests –

Cigna and Other Insurance Benefits Questions –


How do I update my direct deposit information?

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file.


  • If you are not set up with an ADP account, e-mail Please include your support team in case we need to contact you with any further questions.
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QA Department News & Updates

Over the Counter (OTC) Medications:

We would like to give a reminder about over the counter (OTC) medications. This could include scheduled medications such as Zyrtec, Claritin, Vitamins, eyedrops or it could be as needed (PRN) medications such as Tylenol, Ibuprofen, Neosporin, etc. When purchasing these items for the person(s) you support please make sure you label the medication and the box with the person’s full first and last name. Because these items usually aren’t being filled by the pharmacy they will not come labeled with the person’s name. The labeling of these medications is a regulatory requirement.

For PRN medications, if the person(s) you support has a prescription medication ordered PRN, such as inhaler, rescue seizure medication, etc. you need to always have these medications available in the home. For over-the-counter PRN medications such as Tylenol, Robitussin, Milk of Magnesia, etc. we do not expect you to have these available in the home. These over-the-counter medications are likely to expire before you need to use them, and they are easy to get when they are needed from any local grocery store or retail pharmacy.

Please reach out to if you have any questions.