Lauren Moore, New HR Assistant Joins Support

Please join us in welcoming our new HR Assistant, Lauren Moore, to Support!

Tuesday September 29th, 2020, Lauren will be joining the Support, Inc. team as our Human Resources Assistant. Her responsibilities will be developed over the coming weeks, but look forward to developing her role to help fit our growing needs.

Lauren holds a B.B.A. in Human Resources Management from the University of Central Oklahoma. She is currently a pursuing a Master’s Degree in HRM from Colorado State University. In 2012, Lauren began her career in the Telecommunications industry – working in several areas of HR/Talent Acquisition, Sales, and Program Management.

Lauren is a dual citizen of Ireland and the United States. In 2001, she relocated from the EU to Oklahoma City, OK with her Air Force family. Lauren’s interests include: world traveling, amateur skiing and cooking. She is formerly licensed as a Private Investigator and freelanced her services for three years. Lauren currently resides in Littleton, CO with her partner.

She is greatly looking forward to meeting the Support, Inc. team. If you would like to connect with Lauren via LinkedIn, her URL is:

We are excited to bring Lauren aboard and look forward to all she can and will bring to our developing department.


LIFE Club Events This Week!

Join us for some upcoming virtual events!

Please follow the links imbedded in this message to participate.

Tuesday, October 27

Pop Culture Club: Voting and Civic Engagement

When:  Tuesday, October 27 from 10:30am-11:30am

What:  Come for an opportunity to express your human rights. We will learn about government, civic engagement, and how to participate. Why is everyone talking about registering to vote?! Let’s find out!

Instructions:  In order to participate, please follow

LIFE Club:  Halloween Hang Out

When:  Tuesday, October 27 from 5:00pm-6:00pm

What: Get into the Halloween Spirit with some Spooky tunes, decorations, favorite snacks- let’s make this a party! Dress up in your favorite costume!

Instructions:  In order to participate, please follow

Wednesday, October 28

Moving and Grooving: Halloween Dance Party!

When:  Wednesday, October 28 from 12:00pm-1:00pm

What: Come rattle your bones!

Instructions:  In order to participate, please follow  

Halloween Party!!

When: Wednesday, October 28 at 3:00 pm

What: We will host our Halloween Party online this year! All are welcome to attend.

To join us, please follow the link below and sign in on October 28th at 3:00 p.m. If you haven’t already, please RSVP with Cathy at

We encourage everyone to arrive costumes and feel free to introduce your pets in costumes as well! Please see the attached and updated flyer for new details. From the costume contest to the trivia and BINGO, we are excited to see everyone soon!

Instructions: In order to participate, please follow Meeting ID: 842 5980 1304

Thursday, October 29

Please Note Touching Stories has a new time! We will be meeting at 11:30 am now.

Touching Stories

When:  Thursday, October 29 from 11:30am-12:30pm

What: Gwen and Meredith will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group. Please see the attached list for scavenger hunt items.

Instructions:  In order to participate, please follow

Friday, October 30

Pop Culture Club: Don’t be a Scaredy Cat 

When:  Friday, October 30 from 12:00pm-1:00pm

What: Join us as we conquer our fears, talk about ghost stories, and celebrate this time of year. This is what we have all been waiting for! Bring your talents, enthusiasm, and imagination!

LIFE Club Instructions:  In order to participate, please follow

Items Needed for Thursday, October 29

1 . An herb or spice that smells f resh (basil, dill, mint, etc)

2. A LONG piece of yarn, st r ing, or rope (REALLY LONG if possible)

3. Something with a smooth, flat sur face — a dinner plate, a picture f rame, or a mi r ror would work

4. A small piece of silky fabr ic (a necktie, a silly handkerchief, etc.)

5. Scissors


Charlie Bonilla Promoted to Staffing Coordinator

I’m very excited to announce that Charlie Bonilla has been promoted from his role as a DSP to fill the role of Staffing Coordinator within the Clinical & Day Services Department.  Charlie joined the department as a DSP about 18 months ago and quickly became a stellar team member who could consistently fill difficult assignments.  Charlie’s team members consistently describe him as calm, confident, communicative, and eager and willing to learn new things.  Charlie brings his experience within Support, Inc. and that willing eagerness to learn new things and take on new challenges to the Staffing Coordinator role.  I’m really looking forward to Charlie’s contributions to our department and have no doubt that his impact will be felt positively throughout the organization. 

Outside of his work with Support, Inc., Charlie is actively involved in a band as a vocalist, is a filmmaker, and an audio engineer.  Can’t wait to add Charlies talents to our team!


Emily Minear Joins Support as Our New Day Services Supervisor

Please join us in welcoming our new Day Services Supervisor, Emily Minear 

Emily Minear has joined the team as a Day Services Supervisor! Emily comes to us with experience as a trainer, supervisor, recruiting and hiring manager, and service operations director. Emily’s previous work experience has primarily been in the food and beverage/service industry as the operations manager of a golf club. A former University of Kansas Jayhawk, where she studied Arabic and Islamic studies, Emily is a recent addition to the Denver area and is excited about the Colorado community and lifestyle. In Emily’s free time she loves going to music festivals or concerts as well as hiking, camping, and exploring Colorado mountain towns with her boyfriend Alec and their miniature Australian shepherd Django.

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Additional Voting Information for Colorado Residents with Disabilities

Support, Inc. recently shared a post with critical voting information to review. Today we’re sharing an addition post with further details regarding the election.

To start, our Pop Culture Group (hosted by Meredith) is focusing on voting, every Tuesday from now until the election. For more information please contact Meredith at

Once you’re registered to vote, it’s time to find a polling place! Keep in mind, you’re able to vote by mail and at home, if need be. Otherwise, refer to this interactive polling locator to find a suitable location to vote. You can also search ballot drop box locations on this website, as well.

We know that voting can be tricky sometimes, when these questions are phrased in a way that can bring about confusion. Luckily, we have a few resources to help us understand the details of these measures and propositions.

  1. Ballotpedia
  2. Colorado Judicial Performance Information
  3. Developmental Pathways Explains a Few Propositions

If you choose to vote by mail, you can track your ballot in real time. Follow this link to check the status of your ballot.

The Arc of Colorado offers a full write-up on voting in the upcoming elections. And if you need a ride to the polls, please contact Cathy at so she can get you connected with transportation as quickly as possible!

Lastly, we have FAQs for Voters with Disabilities.

Voters with Disabilities FAQs

Q1. If I use a wheelchair and my polling place is inaccessible to me, what can I do?

A1. State and federal laws require that every polling place be accessible. If your polling place is not accessible, make your local election office aware of any issues. Please refer to this list of county election office contacts to touch base with your local county election official.

You may also file a complaint under the federal Help America Vote Act (“HAVA”) with the Secretary of State’s office. Information about the HAVA Complaint Process is available on the Secretary of State’s website.

Q2. How will I receive my ballot?

A2. All Colorado voters receive mail ballots. Eligible voters with a disability may request to access their ballot and vote their ballot electronically. An eligible voter must print the voted ballot, the accessible ballot application, and sign the accessible ballot application. All of these materials must be returned together and returned through the USPS or in-person at a county drop-box or county VSPC. For your mail ballot to be counted, it must be received by the county clerk’s office no later than 7:00 PM on Election Day. If you did not mail your ballot in with enough time to meet the deadline, you MUST deliver it to your county clerk’s office by 7:00 PM on Election Day.

You may also vote in-person. To vote in-person, you must surrender your mail ballot and vote at a designated voter service and polling center. The deadline to vote in-person is 7:00 PM on Election Day.

Q3. I use a walker and have great difficulty walking long distances without sitting down to rest. My polling place is in a building that has designated accessible parking and an accessible entrance. However, the actual polling place within the building is located a significant distance from the entrance closest to the parking lot. What can I do?

A3. If you prefer to cast your ballot in person, rather than vote by mail, you might consider informing your county clerk about this problem. They may be able to relocate the polling location within the building. If this isn’t feasible, they may be able to place a chair or bench along the route so that you can rest.

Q4. I have a reading disability and have trouble reading and understanding what is printed on my ballot. I would like to be able to vote privately and without help. What are my rights?

A4. The federal Help America Vote Act (HAVA) and Colorado laws require that voters with disabilities be able to cast their vote privately and without assistance. Each county has purchased accessible voting machines to be used in every polling place election. These new voting machines use assistive and adaptive technology to provide the opportunity for voters with a wide range of disabilities to vote privately and independently.

Q5. I have a mental disability. Are there any restrictions on my right to vote in Colorado?

A5. No. Although some states restrict those with mental disabilities from voting, no such restrictions exist under Colorado law.

Q6. I have a friend or a relative who is currently confined in a mental institution. Will they be given a ballot to vote?

A6. Section 1-2-103 of the Colorado Revised Statutes, specifies that individuals confined in a state institution with behavioral or mental health disorders “shall not lose the right to vote because of [their] confinement.” Meaning, that as long as the confined individual is otherwise eligible to vote, he/she will be given a ballot. Colorado law further requires that state institutions for person with behavioral or mental health disorders help assist confined individuals register to vote and obtain a mail ballot.

Q7. I have a relative or a friend who I do not believe can understand or cast a ballot. What can I do?

A7. Regardless of how others view an individual’s state of mind, if the individual has the ability to direct how they would like to vote and they are otherwise registered to vote, then they must be allowed to vote. What matters is the voter’s intent: if the voter’s intent can be determined, then the voter must be allowed to vote.

If the individual is unable to articulate his/her preference when voting, then others should not cast a vote for them.

Q8. What can I do if I believe that my voting rights have been violated?

A8. You can file an election complaint directly with the Secretary of State’s office at 1700 Broadway, Suite 200, Denver, CO 80290. The election complaint template can be found on the Secretary of State’s website within the Help America Vote Act link under the Election Laws, Rules, and Resources tab.

If you need assistance completing and filing your complaint, you may contact Disability Law Colorado. You can contact Disability Law Colorado by calling either their Denver office at 1-800-288-1376 or 303-722-3619 (TTY) or their Grand Junction office at 1-800-531-2105 (V/TTY).

As mentioned previously, our goal is to connect as many people receiving services to voting as possible by removing any potential barriers and eliminating any confusion. We are here for you and happy to help in any way that we can!
For further questions, comments or concerns related to voting, please email Support’s DEI Committee at

Halloween Party

Support, Inc. Halloween Party to be Hosted Online

Support’s Annual Halloween Party will be moving to Zoom this year! We have a fun lineup planned for this event, including a costume contest and haunted trivia.

This event will take place on October 21st from 3-5 p.m. Costumes are suggested but not required. We will also dedicate a moment to pet costumes, as well! Aside from the costume contest, we will also host a Haunted Trivia Game and BINGO with a Halloween Theme. In addition, we’re sharing spooky stories and welcome guests to bring their own spooky stories, as well!

To RSVP and receive the login details, please email Cathy at We look forward to seeing everyone soon!


Erik Nielsen Returns to Support as Associate Director of the Denver Metro 1 Team

Please join us in welcoming back Erik Nielsen:

It’s great to be back! I have re-joined the Support, Inc family as of August 17th after completing active duty service time with my Army Reserve unit this past year. It’s been my pleasure to reconnect with co-workers, providers, and clients over these past several days.

I’m excited to take on a new role within the company, now overseeing things for the Denver Metro 1 Residential Team. I will do my best to continue to provide the best service possible to the people we serve. Looking forward to talking with you soon!


COVID-19 and Flu Season Updates

The following write-up was produced by our Associate Director of Quality Assurance, Laura Viers:

I hope this message finds you well. I wanted to provide a quick update on COVID-19 in the state.

On September 12th Governor Polis extended the statewide mask mandate. The mandate first went into effect in July and is reviewed every 30 days to extend the order as necessary. The order requires wearing a mask or face covering, that covers the nose and mouth, when entering or moving within any public indoor space.

Over the last few weeks, Colorado has seen an increase in positive COVID-19 cases and increased hospitalizations due to COVID-19. Colorado has moved to using a dial framework to determine the “openness” of each county. This is a change from the previous statewide level’s we saw several months ago. The dial framework has five levels and individual counties may move between these levels. Counties determine their level based on 1) new cases- the rate the virus is circulating in a county 2) percent positivity- is there sufficient COVID-19 testing to capture the rate of viral transmission  and, 3) the impact on local hospitals- whether hospitalizations are increasing, decreasing or stabilizing. Counties consult with CDPHE (Colorado Department of Public Health and Environment) to move to less restrictive levels when they meet and sustain all three of these metrics for two weeks. Use this link to see what level your county is in.

As Colorado experiences an overall increase in cases and hospitalization, it’s important we remain up to date and stay diligent to protect ourselves and others. The best way to protect yourself, the individual’s you support, and your family is to continue infection control practices. This includes wearing a mask when you are in public, staying 6 feet apart from people you don’t live with and wash your hands/ use hand sanitizer frequently especially after touching shared surfaces and before and after taking off your mask/ face covering. 

As summer comes to an end and fall is just around the corner, so if flu season. This year more than ever the CDC encourages people to get a flu vaccination. Everyone over the age of 6 months is encouraged to get a flu vaccine by the end of October. Vaccinations for high risk person’s is especially important. Many risk factors that put people at high risk for complications due to COVID-19 also put people at high risk for experiencing complications due to the flu. These risk factors shared by both viruses are; people over the age of 65, chronic health conditions including asthma, diabetes, heart and lunch conditions and women who are pregnant. COVID-19 and the flu share many similar symptoms which may make it difficult for physician’s to diagnosis which virus someone is suffering from. There are several options to get your flu shot however because of the pandemic and social distancing measures, most places will require an appointment. You can get a flu shot at your local pharmacy, community health clinic or primary care physician’s office, call first to schedule an appointment.

As always please don’t hesitate to reach out to myself or your RPC with any questions you have.

Thank you,

Laura Viers
Associate Director of Quality Assurance


Gwen Bonilla Promoted to Associate Director of Day Services

Please join us in congratulating Gwen Bonilla on her recent promotion to Associate Director of Day Services .

With this recent wave of promotions, we are proud of everyone and continue to brag on our amazing employees!!

Gwen Bonilla joined Support Inc in 2018 as a clinician after a long career as a case manager and program manager at Rocky Mountain Human Services. Gwen is excited to bring her passion for mental health therapy for people with intellectual and developmental disabilities to her role as Associate Director of Day Services.In 2009, Gwen developed a unique therapy model for people with I/DD called Touching Stories that has been in use at Support Inc since 2018.

In 2012, she was the recipient of the 7 Everyday Hero Award for her work with the Touching Stories program. Gwen holds a graduate degree in social work from Metro State University of Denver and completed a post-graduate program in Marriage and Family Therapy from the Denver Family Institute in 2019.


The Support, Inc. Difference

Support, Inc. has provided residential services to adults with intellectual and developmental disabilities for over 31 years. When you join the Support Family, you are guaranteed a strong and experienced team to meet your needs.

The Support Inc. Difference

Support provides exceptional customer service from day one. Our Intake Team scrutinizes referrals for person-specific details and takes a clinical approach to care. These referrals are not “just another number”. First, we scour every referral to be sure we are able to meet the individual’s needs. Whether you take the Family Caregiver Route or Host Home, we only accept referrals that we feel we are able to accommodate. We do everything we can to get creative with our solutions. By being more selective from the get-go, we reduce the likelihood of someone “blowing out” from their placement. Support is committed to long-term placements and as such, we do everything we can to ensure a solid match the first time around. With over 200 people in services, we can assure you that our creative and flexible approaches to problem-solving have led to excellent outcomes for those we serve.

If for some reason we need another option, we have plenty of Host Homes to choose from. This year alone, the Intake Team has onboarded over 70 new providers, and this doesn’t include the providers we’ve contracted with for many years. From Fort Collins down to Colorado Springs, Support has quite a few providers to choose from-let us find you the perfect match!

For those that opt for Family Caregiver, we have a committee dedicated to making this waiver as easy as possible for our new families coming into services. Our Family Caregiver Committee has dedicated countless hours to reviewing the family caregiver model and experience. We started by examining the onboarding process. Families go through so much to get into services, so we drastically reduced the amount of items needed to get onboarded as an employee. In addition, with ADP (our payroll system), we now have an online and paper option to get going as an employee. The committee also reviewed our training and regulatory training requirements to remove trainings that aren’t relevant or needed for a family who has been living in the world of IDD services for many years.

Ultimately, we focus on how to meet regulations while supporting families to be a family. And if the customer service alone doesn’t set us apart, our individualized budgets truly go above and beyond to meet the needs of the family. We design them to allow for far more flexibility than other agencies (vacations, rent/bill support, hobbies and interests of the individual, etc.). We also review them on a regular basis to ensure it continues to meet the families needs.

Lastly, we have our PCA option available to people in services. This can work a few different ways-sometimes we help our individuals switch the lease from one agency to the next while remaining in the same apartment. We’ve also assisted with moving our residents to a new setting and helping locate the perfect apartment. Our coordinators can help you find a place to live. You would be hard-pressed to identify a living situation we have yet to tackle. Support offers flexible living options, and we also have experience with working alongside HUD inspectors and maintaining Section 8 housing vouchers.

Aside from our residential services, we offer clinical services in-house. And did we mention our amazing Nursing Team and Benefits Specialist? Support, Inc. offers well-rounded, person-centered services with unmatched customer service. At Support, we are redefining the life experience for people with intellectual and developmental disabilities.

Learn more about the supports we offer by contacting our Intake Team at