Celebrating our High School Graduates!

Our Loveland Residential Team would like to recognize the accomplishments of three incredible young men who receive services through Support Inc. and all recently graduated from high school! Congratulations to Vincent Blanco, Victor DeSantiago and Calvin Higgins! This incredible achievement is a testament to their hard work, perseverance, and dedication. They’ve faced challenges, grown through every experience, and come out stronger and more prepared for the exciting journey ahead. As you step into this next chapter, take pride in all you’ve accomplished and embrace the opportunities that lie before you. The future is bright, and there’s no doubt you’ll continue to do amazing things. Well done, and congratulations from the Support, Inc. family!!!

Untitled Design

Finance Team News & Updates

The Finance Department: 

Greetings from the Finance Department! We have some team updates and an update on Family Caregiver Independent Contractor Provider pay. 

Team Update: 

We have a bittersweet announcement that Noelle Slocum, our Staff Accountant, is no longer with Support, Inc. Her last day was April 18th. She has moved to Germany to start a new adventure. She will be greatly missed but we are so excited for her next chapter. As we are working to fill this position, please direct any questions to accountspayable@supportinc.com 

We are also working to find an Accounts Payable Coordinator to manage our vendor payments and assist with billing. 

Update on Moving Family Caregiver Independent Contractor (FCG-IC) Provider Payments to ADP: 

The transition to ADP for FCG-IC payments is in process and on track to begin in May.  With this transition, FCG-ICs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. The HR team held two Q&A sessions on April 15 and 17 to help familiarize FCG-ICs with ADP.    

We are also changing the pay period from monthly to bi-weekly pay. FCG-ICs will be paid more often on a predictable schedule. Family Caregivers will be paid based on actual attendance, eliminating any prior period adjustments.  Here is the new 2025 payment schedule: 

 

Please reach out to your Residential Team or HR hradmin@supportinc.com with any questions or concerns.  We on the finance team want to give a huge thank you to HR and the Residential team who have been instrumental in making this transition a successful and smooth one. 

Common Question Topics for Finance and Where to Direct:   

Host Home Provider Payments – hradmin@supportinc.com 

FCG-IC Payments –accountspayable@supportinc.com and hradmin@supportinc.com 

FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements” 

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com 

Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com 

Verification of Income/Employment Requests for HHP – hradmin@supportinc.com 

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com 

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com 

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com 

Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com 

How do I update my direct deposit information? 

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file. 
  • If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions.