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Support, Inc. Welcomes New Coordinator

Please join us in welcoming Candice to Support, Inc.!

My name is Candice, and I love to paint- the most important thing to me is my daughter. I’ve been in the field for almost 20 years, started as a DSP and have held many positions since, including DP Manager to RPC. I love the field and seeing individuals learn and grow to be independent.



Nurse Updates and New Hires

We are excited to announce a full and fully functioning Nurse Team! We welcome Hannah Ivey and Robyn Richardson as our newest Medical Coordinators. Heather Markham is our newest RN. We are so fortunate to have them as a part of our team!

Robyn Richardson is our Medical Coordinator for Denver Metro 1, 2 and the Colorado Springs Team.

Hannah Ivey is our Medical Coordinator for Denver Metro 3, 4 and the Loveland Team.

Heather Markham RN and Morgan Struck RN will continue to work across teams helping with medical concerns and training. Heather Markham is responsible for individual who have delegations.

If you have any questions, please do not hesitate to run them through your coordinator!


September is Healthy Aging Month!

Health Aging Month was created to bring attention to the challenges that come with aging and encourage people to focus on their health and take precautions. The focus was on helping people adopt a healthier lifestyle at any age. Exercise isn’t only good for our physical health. Adding exercise into your daily routine also stimulates the growth of new brain cells, slows down the aging process, makes the skin healthier, improve sleep and boosts confidence.

As we age, we also need to increase our health screenings beyond an annual physical. Everyone should start doing a colonoscopy (colorectal cancer screening) at age 45. Women are recommended to start getting a mammogram (breast cancer screening) at age 45.

This September, we can all focus on small activities to boost our health. Choose an activity you enjoy, it can be anything from playing a sport or going for a walk, even making small healthy diet changes such as opting for fruits/vegetables or lean protein snacks instead of chips.

Are you getting out this September to get more exercise or maybe trying out a new sport? Tell us about it and maybe you could be featured on our website or Facebook page!


Support, Inc. BBQ

Support, Inc. hosted it’s annual Summer BBQ last week for the first time in two years. With the pandemic putting a pause on in-person activities, we were forced to forego our traditions last year. Luckily, the STAR Committee was able to host it’s summer gathering again, and we were thrilled to have everyone at our main office in Aurora. Between the food, the games, the raffles and the prizes, it was a great time to enjoy each other’s company. The friendships and comradery developed through the years always shines through when we all get together as one big bunch of people helping people.

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Jeff Reunites With Sister

Every now and then, we catch wind of an unexpected family reunion. When Jeff’s sister, B, was digging through some paperwork one day, she was determined to meet Jeff and to see how he had been doing. His sister connected with his former ARC advocate and was able to locate Jeff after that. The sister made plans with Jeff’s current host home provider and the two arranged to meet at the Support, Inc. office located in Aurora.

Jeff’s provider relayed that she learned about his sister when there was a knock at the door in late May during a severe thunderstorm. Jeanne was Jeff’s past ARC advocate and has known him for more than 30 years. Jeanne arrived with some very exciting news as she relayed, “You’re never going to believe this!!”? Jeanne explained how B had stumbled across some older documents, tracked down Jeanne and asked how Jeff was doing and if he was still alive. Jeanne relayed that Jeff had been residing in Littleton, Colorado for the last 9 years and couldn’t be doing better. He’s happy, thriving and very comfortable in his home.

Jeanne handed over an envelope to the provider, and the letter inside revealed it was up to the HHP on whether she thought it would be beneficial for Jeff to meet his sister. The provider eagerly agreed to this, reached out to B and Jeff’s residential team to set up a meeting. Jeanne hadn’t seen Jeff in over 26 years, so this was an exciting meeting to plan! The provider was very emotional to learn these details- she’s discussed with Jeff’s team several times through the years about how she wished he had family and natural supports outside of her home. The provider relayed she shed many tears of relief and true happiness, to know a relative was finally stepping forward to meet Jeff and to hopefully build a relationship with him. The provider called B as soon as Jeanne left to schedule the meeting and move forward with next steps. They exchanged a few stories, and the provider answered any questions B had on Jeff’s services for the last 9 years. When B first emailed Jeanne, she was in California. By the time Jeanne connected with our provider, B was in Arizona. B relayed that she would love to meet Jeff in June once she returned to Colorado. On June 14th, Jeff reunited with his sibling for a fun reunion at the Support, Inc. office. Anna McFarland, Residential Program Coordinator for the Denver Metro 1 Team was in attendance for the meeting, to ensure everything ran smoothly.

The meeting went well, and it has been reported that Jeff enjoyed meeting his sister for the first time in over 26 years. B relayed many details to Jeff on how things have been going in her life. She also asked a lot of questions and wanted to hear how things have been going for Jeff.

Overall, the provider relays that Jeff has a wonderful personality, and it is truly a pleasure to serve him. The provider explained how Jeff loves music. He also likes to sing, clap his hands and have freedom of movement. In addition, Jeff loves ducks, animals in general, good food and being included in activities. Jeff is known for comforting others when he sees someone upset. Jeff ultimately has a home with the provider for the rest of his life, as this long-term match has proven to be a very successful placement.

When asked about future visits, the provider relayed that another visit occurred with B in late July. The team is hopeful that these visits might continue, if Jeff is in agreeance to the relationship. We thank Jeff’s provider and his team for working diligently on the reunion. It was truly wonderful to see Jeff interact with his sister, and we’re grateful to be a part of Jeff’s life!


July is Disability Pride Month

Disability pride month occurs every July in the United States to commemorate the passing of the Americans with Disabilities Act (ADA) in July 1990. The ADA is a civil rights law that prohibits discrimination against individuals with disabilities in all areas of public life including jobs, schools, transportation and all public and private places that are open to the general public. This law makes sure that people with disabilities have the same rights and opportunities as everyone else.

The ADA gives civil rights protections to individuals with disabilities like those provided to individuals on the basis of race, color, sex, national origin, age, and religion. It guarantees equal opportunity for individuals with disabilities in public accommodations, employment, transportation, state and local government services, and telecommunications. The ADA is divided into five titles (or sections) that relate to different areas of public life.

Did you know Disability pride month even has it’s own flag? The flag has a black background and diagonally across the flag are five lines colored blue, yellow, white, red, and green. Each color represents something unique about the disability community. The flag was created to encompass all disabilities and was designed by Ann Magill member of the disability community. The black background represents the suffering of the disability community from violence and serves as a color of rebellion and protest. The lightning bolt represents how individuals with disabilities must navigate barriers and demonstrates their creativity in doing so. The five colors represent the variety of needs and experiences: Mental Illness, Intellectual and Developmental Disabilities, Invisible and Undiagnosed Disabilities, Physical Disabilities, and Sensory Disabilities.

July is an occasion to celebrate people with disabilities, honor their inherent dignity and inalienable rights, promote their visibility, and applaud their achievements. July is also a powerful reminder about the importance of disability rights and why we fight for them.

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Host Home Provider of the Month

We are pleased to announce the Denver-Colorado Springs Team’s HHP of the Month- Jamie Sanchez! The following write-up was produced by Kayla.

Jamie began with Support Inc, in 2018. Since starting as a Respite provider she quickly proved how valuable she could be to our agency and individual’s lives alike. She found the right fit with three different gentleman who are all in our services. Being a 3-bed is a challenge for any provider, but Jamie takes it with stride. She enlisted the help of friend, Carrie McDaniel, to be her full time Respite, but she is more than that to Jamie and the guys. Carrie is an unofficial Co-Provider who also goes above and beyond to ensure all guys are well taken care of.

The dynamic of Jamie and Carrie is unmatched when it comes to the care they provide. Each time I am in the home, Carrie and Jamie have this bond with each guy and both show a genuine interest in them as well as the things they like. Jamie schedules an annual camping trip for the guys in her home. This year they are going to Bayfield and stopping in Gunnison for a University tour for one gentleman since he loves all colleges. Next, they will be going to the marina for some R&R by a lake. They will also play games, enjoy bonfires and make s’mores! They will also be going around Durango to see some shops and get out and about after the wonderful weekend of camping.

Jamie and Carrie, we are so lucky to have you both as providers and it is such a pleasure working with you. Please help join me in acknowledging the hard work and dedication of Jamie and Carrie. The Colorado Springs Team could not do it without you!

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Quality Assurance Updates

Support, Inc. utilizes continuous quality improvement as an ongoing effort to evaluate our services, systems, and processes to identify problem areas and opportunities for improvement.  One of the ways we employ continuous quality improvement is through regular auditing completed by the Quality Assurance Department. These audits allow us to review service delivery and quality of care to the waiver participants we serve. Recently we redesigned our file review tool to bring all Support, Inc. services and departments into quality auditing practices. We are calling our new tool the mock audit. The mock audit is designed to mimic a CDPHE (Colorado Department of Public Health and Environment) licensing visit. CDPHE is required to survey every service agency in Colorado every 3 years.

Utilizing our own mock audit allows us to assess areas that need improvement while also identifying areas we are exceeding. The mock audit will also allow the Quality Assurance department time to prepare our internal teams and our providers for a CDPHE visit. As part of the mock audit the Quality Assurance Department, in conjunction with the Residential Program Coordinator will complete a site visit to the residential settings represented in the sample.

The site visit will cover a review of the key areas CDPHE assesses when they do their visits. This includes review of medications, review areas of health and safety of the participant, and ensuring the provider understands the support needs outlined in the service plan of the participant(s) they serve.

In addition, if the participant attends the Support, Inc. day program the Quality Assurance team will do a site visit. The day program site visit will review medications, areas of health and safety of the participant, compliance with regulation required inspections and ensuring the staff understand the support needs outlined in the service plan of the participant(s) they serve.  It is the mission of the Quality Assurance Department to engage all Support, Inc. employees and contractors in the planning and implementing of ongoing improvements while utilizing data to improve the quality of care for the individuals we serve. We look forward to starting mock audits in June; if you have any questions, please do to hesitate to reach out to Laura Viers at Laura.Viers@supportinc.com

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Employee of the Month

Please join us as we congratulate Joe on becoming Employee of the Month! We are so proud of Joe and his accomplishments at Walmart. We’re also thrilled to highlight Linda and Scotty’s work with Joe as his Host Home Provider!

Sapp, age 42, has mild intellectual disabilities and has chosen to live in a Support, Inc. host home environment where he gets the help and assistance he need to lead a healthy, safe and full life. Support, Inc. – a leading provider of community-based solutions for individuals with intellectual and developmental disabilities – served a match maker bringing Joe together with host home providers, Linda and Scotty Cummins.

Sapp works at Walmart in Colorado Springs as a day associate. Scotty and Linda both are proud to serve as his job coaches. “I love my job working at Walmart,” says Sapp. “I clean the store, push the broom and pick up trash. I am proud of all the work I do to keep the store clean for customers. One of my favorite parts of the job is visiting with other employees.”

With more than 32 years of experience, the Support, Inc. team offers a wide range of residential, day and clinical services to clients across the front range of Colorado. Support, Inc. has a unique, whole-person approach that allows caregivers to develop a deep understanding of each individual’s needs. As a Program Approved Service Agency (PASA), Support, Inc. is Medicaid certified and its programs are approved by the State of Colorado. Support, Inc. is redefining the life experience for adults with intellectual and developmental disabilities. For three years running 100% of Support, Inc.’s team members surveyed annually said they would recommend Support, Inc. as a great place to work. To learn more about Support, Inc., visit SupportInc.com.