QA COrner

Quality Assurance News & Updates

Be entered to win a $100 gift card for giving us your feedback!

It’s that time of year when we ask for your anonymous feedback about how we are doing. Our Family Caregiver and Host Home Provider satisfaction surveys are now open. On an annual basis we conduct satisfaction surveys for our providers. This information is used to implement solutions that will improve communication, stakeholder relationships, and quality of care. Survey outcomes are reviewed across the organization, a response plan is developed and communicated through the strategic planning process. ​

Check your email for a link to this year’s satisfaction survey. If you need a link, contact your Residential Program Coordinator or Laura Viers, Associate Director of Quality Assurance at


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Host Home Provider of the Month!

Please join us in congratulating our September Host Home Providers of the Month, Edna and Darryl Pennington! Edna and Darryl have been Host Home Providers since December 2022 for the Pueblo Community Resources team which is part of the Support Inc. network. Edna has been part of Pueblo Community Resources direct care staff team since the inception of the company! She took a couple of years off and returned with her trademark sweet smile and generous heart when she was needed the most. They started as HHPs with 2 gentlemen in an existing home environment and then accepted a third individual in services just a few months later. During this time, they have excelled as providers, learned to use our system while settling into a new home. They live a little bit out of town, but still drive the men to different day programs, work commitments, counseling, and numerous medical appointments. Darryl has become very involved in the Special Olympics program as all 3 men are heavily committed to their sports. Darryl enjoys volunteering his time as a coach and recently worked with a team that built a large float for the Colorado State Fair Parade. Their float was awarded 3rd place out of 160 participating floats (see picture below)! Both Edna and Darryl enjoy stopping by Pueblo Community Resources Day Program to help serve everyone on hot lunch days and to connect with the people there. They are a bright spot in everyone’s day. Edna and Darryl provide their individuals in services with a family home setting that exceeds expectations. They are the definition of “People Helping People” and go above and beyond to support our individuals in services. We are so proud to see the progress the three men have made in their care and are excited to see their bright future. This is all thanks to the hard work of this amazing couple. Congratulations and thank you for all that you do, Darryl and Edna!!!

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Chris Receives his Colorado’s Drivers Permit!

We would like to congratulate person receiving services, Christopher Manley, on his recent success of obtaining his Colorado’s Drivers Permit! Chris has been studying very hard to reach this goal and recently passed his drivers permit test. You could truly see the great accomplishment in his smile the day he passed. He has taken on the privilege of being able to learn how to drive very seriously and respects the dangers of driving. Chris and Residential Coordinator, Nathan, have been out driving in his car to learn and Chris has done exceptionally well. He has caught on to handling the vehicle and applying proper pressure on break and gas pedal easily. He seems to feel comfortable behind the wheel and we believe he will be earning his driver’s license very soon with the progress he is making. Congratulations, Chris, and thank you to the Pueblo Community Resources team for supporting him to accomplish this goal!