Temporary change to submitting receipts

Good afternoon,

In an effort to follow stay at home orders, limit travel and reduce the spread of illness we have temporarily changed our process for submitting receipts for reimbursement for client expenses and additional client fund check requests. At this time, we ask you not drop receipts off at the office. We have limited staff in the building and additional precautions in place for visitors to our offices. Please review the information and procedure below and don’t hesitate to reach out if you have any questions. We hope this process will make submitting requests easier and more streamlined for everyone.

1. Reimbursement for client expenses:

If you have purchased items that require client reimbursement, please submit the receipts with one of the following methods.

Reimbursement checks will be cut and mailed to you on Tuesdays by our finance team.

a. Mail all receipts including a note with your full name and the client’s full name to our Aurora office 15591 E. Centretech parkway Aurora, CO 80011 attention Lily.

b. Scan/ take pictures of all receipts (ensure you capture the full receipt image) and email them to lily.kirkman@supportinc.com and include in the email the full name of the client the purchase was for.

2. Client checks:

a. PNF (personal needs fund) checks will be mailed to the provider with their monthly check.

b. Additional client fund checks please call or email the RPC or Lily to request additional checks for clients. These checks will be cut and mailed on Thursdays.

2019-coronavirus (1)

COVID-19 Agency Updates

March 26, 2020

To All Support, Inc. Staff, Families, and Providers:

By now you have heard that the entire state is now under a “stay at home” order as an additional measure to mitigate the spread of COVID-19 across the state.  This means that individuals are required to stay home, except when completing essential tasks.  To clarify, our operations are considered essential tasks and services, and we will continue to operate under the modified arrangement that we have for the last several weeks.  To summarize, this has included:

  • Most administrative staff are working remotely and limiting contact with others
  • Day and community oriented services being provided in significantly smaller groups or one on one both in the home and safely in the community, targeted towards individuals who need this critical service to ensure stability in the home and to support families and/or providers
  • Conducting operations via remote technology when possible, such as home visits, clinical sessions, administrative meetings, and check ins

We will continue these practices for the foreseeable future and constantly seek creativity in service delivery.  As always throughout this time, our aim is to operate fully to support everyone around the organization as best we can given the circumstances, using creative methods developed by our staff and precautionary practices outlined by the Centers for Disease Control and the Colorado Department of Public Health and Environment.

Should you have difficulty navigating the community under this order when working with our individuals in care, or traveling to and from locations, a letter has been circulated that you can use to show that you are providing essential services.  If you have not received this via email, please contact Idania Ochoa, Human Resources Manager at idania.ochoa@supportinc.com or 303.340.0322 to get a copy.

I have been impressed with everyone’s commitment despite the challenges we all face.  I cannot express the gratitude I have for each of you during this time of need to support each other and the individuals in our care.


Bentley Smith

Chief Executive Officer

Important Links:

Link to State of Colorado Stay at Home Order

Link to COVID-19 Information by the Colorado Department of Public Health and Environment

Link to the Support, Inc. Website News Feed, Including our Facebook Page