QA-Corner

Quality Assurance News & Updates

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This month the Support, Inc. QA team is focusing on training- a key part of ensuring we deliver the best possible care to those we serve. Training is more than checking a box to ensure we are following rules and regulations. Trainings and education are designed to assure employees and contractors have the skills and knowledge to carry out their duties and provide quality care.

We use Relias, an online healthcare training platform, to deliver many of our required courses. Relias allows you to learn at your own pace — you can pause, resume, and complete courses when it fits your schedule.
👉 Please log in to your Relias account and make sure all your required trainings are current.

All employees and contractors must complete and recertify in CPR and First Aid every two years. We offer CPR/First Aid sessions at our offices. You may also take an external course — the American Heart Association provides classes statewide. If you take an external course, please submit your certification to your supervisor.

We also offer Safety Care, a crisis prevention course taught by our clinical team. This training is offered at each of our offices and is designed to help staff respond safely and effectively during challenging situations.

If you have any questions about your required trainings or need assistance scheduling a course, please reach out to your supervisor for support.

Day Serv.

Day Services Team- News & Updates

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The Support, Inc. Network continues to focus on expanding our Day Services throughout the state of Colorado to better serve individuals in services and our local communities. To date, we have on-site and community-based day services operating in Aurora, Greeley, Loveland and Pueblo!! We hope to have locations in Colorado Springs and Jefferson County operating in the next few months. Take a look at the image below that illustrates our vision. Please contact info@supportinc.com if you have any questions or are interested in our Day Services.

Current Day Services Management:

Brandi Rende- Director of Day Services

Nikki Harris- Day Services Manager (Loveland and Greeley)

Mark McCluskey- Day Services Manager (Pueblo)

Camille White- Day Services Manager (Colorado Springs)

Andrew Vipperman- Day Services Manager (Aurora)

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May Family Caregiver of the Month

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🌟 Provider of the Month: Kristi Martinez

A Foundation of Love, Dedication, and Unbreakable Commitment

We are proud to celebrate Kristi Martinez as PCR’s Provider of the Month — a recognition that reflects not just her extraordinary efforts, but the deep and enduring relationships she has built through years of love and unwavering service.

Kristi is more than a provider; she is the heart and backbone of her household. She recently stepped fully into the role of primary support for the home, and she has done so with remarkable grace and resilience. Whether coordinating critical agency needs, managing complex schedules, or performing the demanding tasks of her personal life, Kristi meets every challenge head-on — and always with heart.

In a time of transition, Kristi has ensured that both Cathy and Kelly continue to receive every opportunity to thrive in their community. She advocates fiercely for their needs, supports their goals, and remains steadfast in making sure their lives remain rich with dignity, connection, and purpose. Her commitment ensures that their options are never limited, and that every day includes access to joy, growth, and community inclusion.

Her collaboration with PCR staff is a shining example of partnership. Kristi communicates with clarity, responds with urgency, and always prioritizes thoughtful planning. Her proactive approach and genuine care make our jobs easier, and more fulfilling.

Having served as the RPC for this household, I had the privilege of experiencing Kristi’s warmth and sincerity firsthand. She welcomed me not only into the home, but into family traditions, celebrations, and the fabric of their daily lives. That openness extends to every new staff member — Kristi meets each person with kindness, trust, and an unwavering willingness to do whatever it takes to support her family’s wellbeing.

Kristi’s story is one of strength, sacrifice, and unshakable love. She is the kind of provider who reminds us of the power of compassion in action — and we are so lucky to have her as part of the PCR family.

Congratulations, Kristi — thank you for being the glue, the heart, and the example of what true support looks like.

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Support Inc. Network Spotlight- Chase

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Chase joined the Pueblo Community Resources and Support Inc. Network family upon turning 18, as he transitioned into adult services. His journey has been supported every step of the way by his dedicated mother, Autumn, who has worked tirelessly to ensure that Chase receives access to all the services and opportunities available to him.

Over the past year, Chase has demonstrated remarkable personal growth and has become an integral part of our community. He is a valued member of our karaoke group, often taking the lead as DJ and helping to create a fun, inclusive environment for his peers.

Chase has also excelled athletically, earning notable achievements in both wrestling and unified swimming, where he proudly qualified for the state competition. This year, he celebrates another significant milestone—graduating from Pueblo West High School!!

In addition to graduating, Chase received a very special award at his graduation ceremony, bringing the whole room to their feet and most everyone to tears. This award is given to one special needs student every year in the city of Pueblo who embodies the “Team Taneisha” spirit. Chase was awarded this beautiful honor for his helpfulness with his peers, regardless of their abilities. For his amazing positive attitude, his excellent participation in all his classes and activities, his energetic school spirit, kindness, and sportsmanship in all he participated in. Chase was celebrated for seeing the needs of others even while he navigates life with his own needs. He has been passionate about seeing everyone succeed around him and carries on the spirit of Ms. Taneisha’s legacy.

Chase looks toward the future with enthusiasm and optimism. We are incredibly proud of all that he has accomplished and are excited to see where his path will take him next. Congratulations, Chase, and thank you for letting us share the journey with you!

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Nursing Team News & Updates

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The Nurse Team would like to announce the members of our team and what residential teams they cover. We would like to highlight the importance of hydration as we are entering the spring/summer months and also sun protection. Here are the members of the team and the teams they are associated with and the information we would like to share.

Erin Gordon – Lead RN (Northern, DM region)

Lauren Reed – RN (Southern, DM region)

Nicole Jordan – Med coordinator (DM3, DM4, and Loveland)

Moriah Welles – Med coordinator (DM1, DM2, CO Springs until April 2025)

Jamie Weidman – Med coordinator (returning to us) (PCR, CO Springs in April 2025)

In Colorado we have the pleasure of being exposed to the sun most days of the year. With exposure to the sun and heat, comes a responsibility to ensure that we stay hydrated and protected. Below are some tips for applying sunscreen and encouraging hydration:

Tips for encouraging hydration:

  • Make water accessible: ensure that water is readily available and easy to access
  • Use visual cues: utilize visual reminders, such as colored cups or water bottles to help individuals remember to drink
  • Offer a variety of beverages: provide a variety of hydrating options, such as water, juice, or electrolyte drinks to cater to individual preferences
  • Incorporate hydration into daily routines: make sure to include hydration as part of daily routines, such as before meals, after activities or before bed
  • Seek professional guidance: consult with healthcare professionals or service providers for personalized recommendations and strategies for promoting hydration

Tips for Applying sunscreen:

  • Practice the Routine: Just like brushing teeth or getting dressed, make sunscreen application a routine.
  • Make it Enjoyable: Some individuals with IDD may find sunscreen application aversive. Try applying it in a safe, comfortable space, and consider making it a relaxing experience.
  • Use Visual Reminders: Visual cues, such as pictures or diagrams, can help individuals understand the process.
  • Try Different Methods: If one method doesn’t work, try another. Experiment with different types of sunscreen (creams, sprays, sticks) and application techniques.
  • Reapply Frequently: Reapply sunscreen every two hours, or more often if swimming or sweating.
  • Apply Generously: Use enough sunscreen to cover all exposed skin.
  • Consider Sensory Sensitivities: Some individuals with IDD may be sensitive to the texture or smell of sunscreen. Choose a product that is gentle and fragrance-free, and use firm, deep pressure during application to help them feel more comfortable with the sensation of sunscreen on their skin.
  • Apply Before Sun Exposure: Apply sunscreen at least 15-20 minutes before going outside to allow it to absorb into the skin.
  • Don’t Forget Vulnerable Areas: Remember to apply sunscreen to areas like the ears, back of the neck, and the tops of the feet.
  • Use Lip Balm with SPF: If possible, use lip balm with SPF to protect the lips.
  • Set Reminders: Use an alarm or timer to remind you to reapply sunscreen.
  • Seek Shade and Wear Protective Clothing: In addition to sunscreen, encourage individuals to seek shade and wear protective clothing, such as long sleeves and wide-brimmed hats.

Specific Tips for Individuals with Sensory Sensitivities:

  • Choose Gentle Products: Opt for fragrance-free, hypoallergenic sunscreen.
  • Use Firm, Deep Pressure: Some individuals may find firm, deep pressure during application to be soothing.
  • Break Down the Task: If the task seems overwhelming, break it down into smaller steps.
  • Use a Timer: Use a timer to help individuals know when it’s time to reapply sunscreen.
  • Practice in a Safe Space: Practice sunscreen application in a safe, comfortable space before going outside.
  • Use a Mirror: Allow individuals to see themselves applying sunscreen, especially if they have difficulty with fine motor skills.
  • Use a Spray Sunscreen: Spray sunscreens can be easier to apply and may be less overwhelming for some individuals.
Day Serv.

Day Program Services- where we are and where we’re going!

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Who We Are:

  • Vision: A community where inclusion is the norm, and everyone has purpose and confidence.
  • Mission: Empowering individuals through meaningful opportunities for growth, fun, and community connection. While fostering an environment of support, mutual respect, and belonging

What Services We Provide:

  • We offer Supported Community Connections (SCC) and Specialized Habilitation (Spec Hab).
  • Our day programs provide structured Spec Hab and community activities each week.
  • SCC:
  • Community activities that build social skills, engagement, and independence.
  • Includes personalized outings and volunteer opportunities.
  • Spec Hab:
  • Site-based activities focused on self-care, communication, and daily living skills.
  • Supports personal growth through direct, structured assistance.

Where We Are Now:

  • Day programs operating in Pueblo, Aurora, and Loveland.
  • Offering outbound support in the Denver metro area and surrounding communities.
  • Expanding opportunities for individuals in residential support.

Where We’re Headed:

  • Immediately expanding to Greeley due to demand in Weld County.
  • Future locations include but not limited to, Colorado Springs, Jefferson County, Boulder County, Adams County.
  • Continuing to assess needs for future growth.

How We’ll Get There:

  • Growth is intentional and strategic- Ensuring each location is set up for success.
  • Key factors include community needs, access, and team experience.

Regionalization and Collaboration Benefits:

  • Organizing teams regionally for better efficiency and collaboration.
  • Strengthening connections with local communities and agencies.
  • Enhancing partnerships with residential and clinical teams to improve services.
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Happy Holidays From Your Quality Assurance Department!

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December ushers in the holiday season including Christmas, Kwanzaa, Hanukkah and the New Year. This is often a time of reflection as we contemplate our successes and challenges over the last year. If we could sum up 2024 in a few words, it would be a ‘year of change’. Services for people with IDD went through large scale changes in this last year.

  • Case Management Redesign required Colorado case management agencies to provide case management to all 10 Home and Community Based Service (HCBS) waivers as a means to simplify access to long-term services and supports. Within case management redesign, the Community Center Boards (CCB’s) were also transitioning to conflict free casement in which they could no longer provide both case management and direct services. This year the last 2 cohorts of Case Management Agencies (CMA) transitioned.

 

  • Colorado Department of Public Health and Environment (CDPHE) abbreviated surveys: CDPHE spent this year conducting abbreviated surveys to catch up on several years of backlogged recertification visits to Program Approved Services Agencies (PASA’s). We had our recertification visit in April.

 

  • Updated/ New Regulations with the changes in Case Management Redesign came the need for the state to revise current regulations to align with the change to CMA’s. While the last minor revisions are going through final approval with the Medical Services Board, these updated regulations include changes for PASA’s.

 

As we look ahead to 2025, our system will have a few more large-scale changes.

  • NEW Person-Centered Support Plan (PCSP) & Colorado Single Assessment (CSA) tool to replace the current service plan (SP) and ULTC 1002. assessment. The new PCSP continues to outline the HCBS and long-term services and supports a person is receiving but the revised plan will be more person-centered and ensure better coordination of services. The new assessment will be a universal tool applicable to all people receiving HCBS services. Both tools will be implemented in 2025, HCPF is exploring a slow rollout and updates to the timing will be provided.

There was a lot of change this last year and our system is slated for more changes in 2025. Thank you for supporting the people we serve through all these changes. If you have questions or need assistance don’t hesitate to reach out, we are here to support you.

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Host Home Provider of the Month

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Please join us in congratulating Nancy for Host Home Provider of the Month! The following details were provided by her Residential Program Coordinator-

I would like to nominate Nancy Rogers-Fleming for host home provider of the month! I have been working with Nancy for about three years now, and it’s truly been a privilege! I remember my first time meeting Nancy and PRS Amy, was while I was shadowing another RPC.  It had been maybe the 2nd or 3rd visit I had shadowed, and I was nervous jumping into my new role. Nancy, however, was very quick to make me feel comfortable and welcome.  She took the time to tell me little details about Amy, the things she liked, disliked, activities she was participating in, shared photos, etc. This was especially important to me, because it allowed me to get to know Amy who’s nonverbal a lot quicker than I could have ever imagined, but also gave me a glimpse into the type of provider Nancy is.

Nancy has been a provider to Amy for 12 years, and as you can imagine Amy is a very important and loved member of Nancy’s family. This is very evident through the family tradition they have started together. One of my favorite traditions they’ve shared with me has been raising caterpillars every year and releasing butterflies on Mother’s Day. Amy looks forward to this every year and it’s a very special moment her and Nancy share together.

Nancy does a phenomenal job making sure Amy is heard and her needs are met. Whether that be through encouraging her to communicate through her DynaVox, ASL, or simply her body language and facial expressions. Nancy always ensures she advocates for Amy and provides unconditional love, support, and quality care. She is a provider that genuinely cares for the PRS in her home. Nancy has also assisted DM2 with respite needs have been very difficult to fill. Allowing other HHPs to receive much needed breaks, all the while providing excellent care for the PRS. Nancy has provided an individual she frequently respites for with an additional home he feels comfortable in, which has not been an easy task.  We truly appreciate her dedication and hard work, thank you for being such an amazing provider and someone we know we can count on!

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DSP Appreciation Week!

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Dear Direct Support Professionals,
During this DSP Appreciation Week, celebrated September 8th – September 14th, we want to take a moment to express our deepest gratitude for the incredible work you do every day. Your dedication, compassion, and commitment to improving the lives of those you serve make an immeasurable difference.
You are the backbone of care and support, offering kindness, patience, and understanding in ways that truly empower individuals to live fulfilling and independent lives. The impact you make extends far beyond the hours you work—it touches hearts, families, and entire communities.
Thank you for your unwavering commitment to helping others thrive. You are appreciated today and every day for the extraordinary care you provide. Thank you so much to all the Direct Support Professionals out there!
With immense gratitude,
The Support Inc. Network
Day Serv.

Day Services News & Updates

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Wow, what a summer it’s been! Though it flew by in a flash, the Aurora Day Program has been buzzing with excitement and unforgettable moments. We had a blast exploring Tiny Town, splashing around at the Splash Park, conquering the Arsenal, and discovering new parks all across the front range. Our annual BBQ was a huge hit, and we’ve been having tons of fun with yard games, scenic walks, and even decorating the pavement with our individuals in services creativity.

But wait, there’s more! As we dive into the rest of the year, we’re gearing up for even more day program parties, engaging clinical activities, and finding new ways to enhance our services. We couldn’t do any of this without our amazing and dedicated staff. You’ve become not just familiar faces, but trusted friends who make all the difference.

Here’s to continuing the fun and making more fantastic memories together!

Support Inc is thrilled to announce the continued growth and expansion of our day services program! We are proud to officially welcome Brandi Rende to our team. Brandi will be instrumental in driving the development and enhancement of our day services, bringing her expertise and passion to our mission.

As we move forward, our commitment remains steadfast in providing exceptional and personalized support services to individuals across Colorado. With Brandi on board, we’re poised to elevate the quality of our services, introduce innovative programming, and further enrich the lives of those we serve.

Stay tuned for exciting updates and new opportunities as we work together to expand our reach and impact. Here’s to a bright future and to making a meaningful difference in the communities we serve!