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Caregiver of the Month!

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We would like to congratulate and acknowledge, Arlene Low, as our November Family Caregiver of the Month! The below information was provided by Support Inc., Residential Coordinator, Lisa.

“For as long as I can remember, Arlene has been an exemplary caregiver. As a caretaker, Arlene advocates fully for her daughter. She goes the extra mile to make sure her quality of life is high and everything is taken care of. No matter how many appointments, visits, or rides are needed, she makes it happen. Through it all, Arlene is very kind, yet very strong. Each home visit with her inspires me to be the same. She is excellent at getting things done efficiently and effectively. When life gets tough, Arlene finds a way to make it work. Through medical situations and many different life challenges, she has never complained. She takes care of her loved ones, always. We appreciate everything that you do, Arlene! Congratulations on being nominated as our November Family Caregiver of the Month and thank you for all that you do!!!”

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Dolma and the Cooper Twins

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We would like to highlight Support, Inc. Host Home Provider, Dolma Tsering, for her Outstanding customer service as a provider!  Dolma became a provider to twin girls back in May. Dolma has been met with lots of challenges, but due to Dolma’s patience, understanding and calming presence she has proven to be just what the girls needed to settle in and start to thrive. As the twin’s birthday approached, Dolma knew the one thing they wanted to do was to see their mom. Their mom lives far away and has had transportation issues coming to see them in their new home. Dolma opened her home and invited their mom to celebrate their birthday, when plans fell through and their mom was not able to arrange transportation, Dolma offered to drive to boulder and pick up her up. During their home visit the girls told their Residential Coordinator about their birthday and couldn’t stop talking about Dolma`s kindness and how their mom was able to be with them on their birthday, which was the first time in two years! One of the twins said it was the “best birthday ever because I got to be with my mom.” Dolma, you have truly made a difference in the lives of these girls by taking the time to truly understand what is important to them and then making it happen. Thank you for everything that you do!!!

 

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Hope’s Accomplishments!

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We would like to highlight the many accomplishments of Support, Inc. person receiving services, Hope. The below information was provided by her Residential Coordinator, Anna.

“Hope has made so many accomplishments over the seven years I have known her! On her own, Hope has accomplished getting her driver’s license, got a job as a caregiver which required being QMAP certified, manages her own money, was able to become fully self-med and increased her amount of alone time within the past year. Her dedication and accomplishments are something to be admired! Support along the way from her Host Home Provider has also been something to be admired! Keep up the great work, Hope, and we look forward to seeing what you can accomplish next year!”

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Quality Assurance News & Updates

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This month the Support, Inc. QA team is focusing on training- a key part of ensuring we deliver the best possible care to those we serve. Training is more than checking a box to ensure we are following rules and regulations. Trainings and education are designed to assure employees and contractors have the skills and knowledge to carry out their duties and provide quality care.

We use Relias, an online healthcare training platform, to deliver many of our required courses. Relias allows you to learn at your own pace — you can pause, resume, and complete courses when it fits your schedule.
👉 Please log in to your Relias account and make sure all your required trainings are current.

All employees and contractors must complete and recertify in CPR and First Aid every two years. We offer CPR/First Aid sessions at our offices. You may also take an external course — the American Heart Association provides classes statewide. If you take an external course, please submit your certification to your supervisor.

We also offer Safety Care, a crisis prevention course taught by our clinical team. This training is offered at each of our offices and is designed to help staff respond safely and effectively during challenging situations.

If you have any questions about your required trainings or need assistance scheduling a course, please reach out to your supervisor for support.

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Host Home Provider of the Month

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Support, Inc. would like to congratulate Precious Sewell for being nominated as our October Host Home Provider of the Month!! We would like to highlight Precious for her exceptional dedication, compassion, and unwavering support for the individuals in her care. Every person that has had a chance to stay in Precious`s home can say she is caring, goes above and beyond and handles the most challenging situations with patience, understanding, and professionalism. Precious has a remarkable ability to stay calm under pressure, finding creative and effective ways to de-escalate difficult moments while ensuring each client feels safe and respected, even if the situation turns for the worst at times. Beyond her own home, she is always willing to step in and help others offering guidance, sharing resources, and providing support whenever it’s needed. Her reliability, kindness, and commitment to improving the lives of those she serves truly sets her apart.  We are so lucky to have you as a HHP in the Support, Inc. Network! Thank you Precious for all that you do and congratulations on being named our October HHP of the Month!

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Host Home Provider of the Month- September

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Please join us in congratulating our September Host Home Provider of the Month- Linda Lefrina!!! The below information was provided by her Residential Coordinator, Marina.

“In the short time that I’ve been working with Linda, she has only shown kindness, love, and patience towards both me and the individual she serves (PRS). She goes above and beyond to make sure that the PRS gets everything she needs, including a new wheelchair that she provided to her for free. Linda does an excellent job giving the PRS the time and space to share what she needs and how she feels. This is especially important in the PRS case, as it often takes more time for her to verbalize her wants and needs. She uses a wheelchair 24/7, and requires assistance in all tasks, including eating. Linda works with the PRS on all of her needs without issues or complaints and is always there for her when she needs her. She has been incredibly on top of taking the PRS to medical appointments, especially when something comes up that she notices might need attention. This is a great example of how much time and effort she puts into her PRS, as there are things that have come up where I only would have known about through Linda. She cares so much about what she does, and it’s evident through her timeliness in documentation, her efforts to make the PRS life more enjoyable, and her openness to the entire process. Linda will go out of her way to take the PRS to places in the community because she knows how much she enjoys being out and about. Linda is more than deserving of being nominated for this award. Congratulations, Linda, on being named our September Host Home Provider of the Month and thank you for all that you do!!!

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QA News & Updates

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Therap Daily MAR Update:

You may have noticed a banner on your Therap MAR stating, “This legacy MAR module will become read-only on November 30, 2025. Data collection will require the use of the new Daily MAR (Link to Daily MAR Overview)”

On December 1st, Therap will be making a system update that will change how the MAR looks when logging medications. This change is called the Daily MAR. We are working on the administrative set up of this change at this time. As we get closer to the go live date, we will host a training for staff and providers, send out communications and provide additional training resources. If you have questions please don’t hesitate to reach out to a member of your team or Laura Viers, Director of Quality Assurance.

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Denver Museum of Art and Accessibility

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Under a three year grant, the Denver Art Museum (DAM) is working hard to ensure accessibility is more than a superficial show. In collaboration with the Ellen Bruss design firm and with input from communities of people with disabilities, the museum is transforming access for everyone to their exhibits and events. They hope to act as a living laboratory and model for other museums in connecting people with disabilities, staff and the general public together via art. This effort is pushing for a grand unveiling of a “community-curated design accessibility showcase featuring cutting-edge innovations in the field” in July 2027 to honor the passing of the Americans with Disabilities Act (ADA).

If you or someone you know with disabilities would like to be part of this effort, contact the DAM’s Accessibility Office: 720-913-0130 or access@denverartmuseum.org

Current access programs for people with disabilities at the DAM are listed below, but for more information use the Accessibility Guide: https://www.denverartmuseum.org/en/accessibility-guide

Deaf & Hard of Hearing: Audio tours and audio transcripts with open captions are available in English and Spanish for all exhibits.

Low-sensory days: Quarterly, every 2nd Sunday of the month. The next one is Sunday, Oct. 12th starting at 9 am.

Art & About: This is a monthly tour for visitors with early-stage Alzheimer’s or dementia and their caregivers. Themes change monthly.

Tours: Group and Customized tours for people with disabilities or various sensory needs led by a docent are available upon request. To check out the current offerings click the link Browse our current offerings

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Nurse Team News & Updates

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The nurse team would like to highlight cold and flu season and remind people to get annual appointments scheduled if they haven’t already.

See below information from the Support, Inc. Nurse Team:

Just a reminder to get annual appointments completed! The year is almost over so please make sure to schedule annual physicals, annual dental appointments, and annual vision appointments if still needed! These annual appointments are important for continual of care.

We are also entering cold and flu season.  As a reminder, please do not send people to work or day program if they are sick. If people arrive at day program/work showing signs of illness, they will be asked to leave and need to be picked up.

Healthy habits to help protect against illness this season:

  1. Avoid close contact with people who are sick.
  2. Stay home when you are sick.
  3. Cover your mouth and nose with a tissue when coughing or sneezing.
  4. Wash your hands often.
  5. Avoid touching your eyes, nose and mouth.
  6. Practice other good health habits such as cleaning and disinfecting.
  7. Getting a flu shot and COVID-19 vaccine can help prevent serious illness. Contact your primary care physician, local pharmacy or use Colorado’s get vaccinated website to find vaccine providers near you.
  8. People aged 50 and older should get an annual pneumococcal vaccine, people with some risk conditions may be recommended to get the vaccine at a younger age. Speak with primary care physician, for their recommendations.