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Finance Team News & Updates

The Finance Department: 

Greetings from the Finance Department! We have some team updates and an update on Family Caregiver Independent Contractor Provider pay. 

Team Update: 

We have a bittersweet announcement that Noelle Slocum, our Staff Accountant, is no longer with Support, Inc. Her last day was April 18th. She has moved to Germany to start a new adventure. She will be greatly missed but we are so excited for her next chapter. As we are working to fill this position, please direct any questions to accountspayable@supportinc.com 

We are also working to find an Accounts Payable Coordinator to manage our vendor payments and assist with billing. 

Update on Moving Family Caregiver Independent Contractor (FCG-IC) Provider Payments to ADP: 

The transition to ADP for FCG-IC payments is in process and on track to begin in May.  With this transition, FCG-ICs can access their personnel files, pay stubs, see and update their contact information or direct deposit information through a secure online portal. The HR team held two Q&A sessions on April 15 and 17 to help familiarize FCG-ICs with ADP.    

We are also changing the pay period from monthly to bi-weekly pay. FCG-ICs will be paid more often on a predictable schedule. Family Caregivers will be paid based on actual attendance, eliminating any prior period adjustments.  Here is the new 2025 payment schedule: 

 

Please reach out to your Residential Team or HR hradmin@supportinc.com with any questions or concerns.  We on the finance team want to give a huge thank you to HR and the Residential team who have been instrumental in making this transition a successful and smooth one. 

Common Question Topics for Finance and Where to Direct:   

Host Home Provider Payments – hradmin@supportinc.com 

FCG-IC Payments –accountspayable@supportinc.com and hradmin@supportinc.com 

FCG, Employee, and HHP Pay History – Can be found in your ADP Portal under “Myself”- “Pay”- “Pay & Tax Statements” 

Bill.com Questions/ Payee Account Set up – accountspayable@supportinc.com 

Verification of Income/Employment Requests for FCG-ICs – accountspayable@supportinc.com 

Verification of Income/Employment Requests for HHP – hradmin@supportinc.com 

Verification of Income/ Employment Requests for Employees or FCGs – hradmin@supportinc.com 

Medicaid Redetermination Questions – Lily.kirkman@supportinc.com 

Social Security Benefits & Paperwork Requests – Lily.kirkman@supportinc.com 

Cigna and Other Insurance Benefits Questions – hradmin@supportinc.com 

How do I update my direct deposit information? 

  • If you are set up with an ADP account, Log into ADP, under “Myself” – “Pay” – “Payment Options” from there you can add or edit the bank information we have on file. 
  • If you are not set up with an ADP account, e-mail accountspayable@supportinc.com. Please include your support team in case we need to contact you with any further questions. 
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Lucy Road Trips to San Diego!

Support Inc. person receiving services, Lucy Casias, recently went on a road trip to San Diego for her birthday! She was accompanied by her Host Home Provider (HHP) on the trip. While in San Diego they had lunch at Chicken BBQ and took photos at the garden in Sea World. Lucy visited Korheim Korean Beauty where she bought make up and cute masks. Lucy and her HHP also went to Universal Studios theme park and visited Little Tokyo. Lucy said she really felt like she was in Japan and took many photos with characters throughout the park! We’re so happy that Lucy got to enjoy her birthday in San Diego!! We’re also appreciative of her Host Home Provider for assisting with this amazing trip! Check out pictures from the trip below.

 

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April Family Caregiver of the Month!

We would like to nominate and congratulate Amy Vandermeer for our April Family Caregiver of the month! Amy like all our caregivers has an extremely hard job but always approaches everything with such patience and willingness. Recently Amy went on the trip of a lifetime to London to be present for her eldest son, David’s gradation from college. Prior to leaving she took so much extra time to ensure that her youngest son John’s care was planned and covered; So that he could be with natural supports and continue to feel truly cared about and loved as if mom had never left. It was amazing to witness. While Amy was gone for this extended period, no issues occurred largely due to her amazing love and support, which allowed for her to have the time of her life and be able to celebrate without worrying! The extra love and care she provides truly goes above and beyond every single day and it does not go unnoticed. Amy you are not just an amazing family caregiver but an amazing mom! Congratulations on being named our April Family Caregiver of the Month!

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Becky’s Bathroom Renovation

We would like to congratulate person receiving services, Becky Krekow, and her Brother/Family Caregiver, Marty Krekow for their hard work in getting their recent bathroom renovation completed. As her Brother, Marty has always made sure Becky has all the supports needed for her to thrive in her home and in the community. This home renovation was not an easy one, but he made sure to reach out and make it happen! Please read a little message below from Marty:

“Becky needed a bathroom modification from a tub to a step-in shower with a seat for her bathing and personal hygiene needs. Her ability to enter and exit the bathtub had become increasingly more difficult as her slips and falls have also become more frequent. I was worried about Becky’s safety while bathing and possibly getting injured. As her brother and FCG, I’m looking out for Becky’s safety and well-being so she can maintain her health and most importantly her independence. I would like to recognize and give credit to all those involved that helped Becky receive a safe and comfortable way to maintain her personal hygiene and keep her independence.  The staff at Support Inc. (Paulyn, Ashley and Katie) and Developmental Pathways (Miranda Brinkman and Alexis Aviles) helped us navigate through the process to achieve the modification.”

Thanks to everyone for their hard work and congratulations to Becky on her new and improved bathroom!!

March Host Home Providers of the Month!

We would like to nominate Chance and Bill Nahuway for our March Host Home Providers of the Month!

Below is a message from their Residential Coordinator, Morghan:

I’ve had the pleasure of working with Chance and Bill for the past eight months, and during this time, they have consistently demonstrated exceptional professionalism and dedication. They are highly communicative, ensure all documentation and paperwork is always up to date, and provide outstanding care for their individual in services. They truly exemplify what it means to be a great provider that provides quality care.

Recently, Chance and Bill took a much-deserved vacation and went above and beyond by securing highly capable providers to support their individual with complex medical needs. This is just one example of their commitment to maintaining continuity and excellence in care, even in their absence.

As an Residential Coordinator, I deeply appreciate their reliability, attention to detail, and unwavering commitment. Their home is one I never have to worry about, and if they had availability, I would confidently recommend them to others without hesitation. I honestly can’t say enough positive things about them—they are truly exceptional.

Congratulations Bill and Chance on being named our March Host home Providers of the Month!!!

 

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Nursing Team News & Updates

The Nurse Team would like to announce the members of our team and what residential teams they cover. We would like to highlight the importance of hydration as we are entering the spring/summer months and also sun protection. Here are the members of the team and the teams they are associated with and the information we would like to share.

Erin Gordon – Lead RN (Northern, DM region)

Lauren Reed – RN (Southern, DM region)

Nicole Jordan – Med coordinator (DM3, DM4, and Loveland)

Moriah Welles – Med coordinator (DM1, DM2, CO Springs until April 2025)

Jamie Weidman – Med coordinator (returning to us) (PCR, CO Springs in April 2025)

In Colorado we have the pleasure of being exposed to the sun most days of the year. With exposure to the sun and heat, comes a responsibility to ensure that we stay hydrated and protected. Below are some tips for applying sunscreen and encouraging hydration:

Tips for encouraging hydration:

  • Make water accessible: ensure that water is readily available and easy to access
  • Use visual cues: utilize visual reminders, such as colored cups or water bottles to help individuals remember to drink
  • Offer a variety of beverages: provide a variety of hydrating options, such as water, juice, or electrolyte drinks to cater to individual preferences
  • Incorporate hydration into daily routines: make sure to include hydration as part of daily routines, such as before meals, after activities or before bed
  • Seek professional guidance: consult with healthcare professionals or service providers for personalized recommendations and strategies for promoting hydration

Tips for Applying sunscreen:

  • Practice the Routine: Just like brushing teeth or getting dressed, make sunscreen application a routine.
  • Make it Enjoyable: Some individuals with IDD may find sunscreen application aversive. Try applying it in a safe, comfortable space, and consider making it a relaxing experience.
  • Use Visual Reminders: Visual cues, such as pictures or diagrams, can help individuals understand the process.
  • Try Different Methods: If one method doesn’t work, try another. Experiment with different types of sunscreen (creams, sprays, sticks) and application techniques.
  • Reapply Frequently: Reapply sunscreen every two hours, or more often if swimming or sweating.
  • Apply Generously: Use enough sunscreen to cover all exposed skin.
  • Consider Sensory Sensitivities: Some individuals with IDD may be sensitive to the texture or smell of sunscreen. Choose a product that is gentle and fragrance-free, and use firm, deep pressure during application to help them feel more comfortable with the sensation of sunscreen on their skin.
  • Apply Before Sun Exposure: Apply sunscreen at least 15-20 minutes before going outside to allow it to absorb into the skin.
  • Don’t Forget Vulnerable Areas: Remember to apply sunscreen to areas like the ears, back of the neck, and the tops of the feet.
  • Use Lip Balm with SPF: If possible, use lip balm with SPF to protect the lips.
  • Set Reminders: Use an alarm or timer to remind you to reapply sunscreen.
  • Seek Shade and Wear Protective Clothing: In addition to sunscreen, encourage individuals to seek shade and wear protective clothing, such as long sleeves and wide-brimmed hats.

Specific Tips for Individuals with Sensory Sensitivities:

  • Choose Gentle Products: Opt for fragrance-free, hypoallergenic sunscreen.
  • Use Firm, Deep Pressure: Some individuals may find firm, deep pressure during application to be soothing.
  • Break Down the Task: If the task seems overwhelming, break it down into smaller steps.
  • Use a Timer: Use a timer to help individuals know when it’s time to reapply sunscreen.
  • Practice in a Safe Space: Practice sunscreen application in a safe, comfortable space before going outside.
  • Use a Mirror: Allow individuals to see themselves applying sunscreen, especially if they have difficulty with fine motor skills.
  • Use a Spray Sunscreen: Spray sunscreens can be easier to apply and may be less overwhelming for some individuals.
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February Family Caregiver of the Month!

We would like to congratulate and nominate Kalyn Berghoefer, for Family Caregiver of the month! Kalyn moved to Colorado last year to become the family caregiver to her younger brother, Jack. Being able to witness the bond between Kalyn and Jack is incredibly special. According to their Residential Coordinator, Kalyn is one of the sweetest and most kind-hearted people we’ve had the pleasure of getting to know. She advocates for Jack and makes sure his voice is the loudest in the room, always emphasizing that his choice matters. It’s been wonderful to see their relationship shine in their time with Support Inc.

One of the biggest events that Jack looks forward to is his triathlon, but he had to miss it this past year due to being sick. Kalyn and the family knew how important this was for Jack, so they created a triathlon specifically for him and he was able to participate while they cheered him on. Kalyn is always coming up with ways to celebrate Jack’s accomplishments and making sure he doesn’t miss out on the activities he loves. Kalyn, you have the sweetest heart and offer unwavering support to not only Jack, but everyone around you. Congrats on being nominated as our February Family Caregiver of the month!!!

Day Serv.

Day Program Services- where we are and where we’re going!

Who We Are:

  • Vision: A community where inclusion is the norm, and everyone has purpose and confidence.
  • Mission: Empowering individuals through meaningful opportunities for growth, fun, and community connection. While fostering an environment of support, mutual respect, and belonging

What Services We Provide:

  • We offer Supported Community Connections (SCC) and Specialized Habilitation (Spec Hab).
  • Our day programs provide structured Spec Hab and community activities each week.
  • SCC:
  • Community activities that build social skills, engagement, and independence.
  • Includes personalized outings and volunteer opportunities.
  • Spec Hab:
  • Site-based activities focused on self-care, communication, and daily living skills.
  • Supports personal growth through direct, structured assistance.

Where We Are Now:

  • Day programs operating in Pueblo, Aurora, and Loveland.
  • Offering outbound support in the Denver metro area and surrounding communities.
  • Expanding opportunities for individuals in residential support.

Where We’re Headed:

  • Immediately expanding to Greeley due to demand in Weld County.
  • Future locations include but not limited to, Colorado Springs, Jefferson County, Boulder County, Adams County.
  • Continuing to assess needs for future growth.

How We’ll Get There:

  • Growth is intentional and strategic- Ensuring each location is set up for success.
  • Key factors include community needs, access, and team experience.

Regionalization and Collaboration Benefits:

  • Organizing teams regionally for better efficiency and collaboration.
  • Strengthening connections with local communities and agencies.
  • Enhancing partnerships with residential and clinical teams to improve services.
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Ben Enjoys a Night to Shine!

One of our individuals in services, Ben, recently participated in the Night to Shine dance that is done through the Tim Tebow foundation.  Ben had a great time the week before the dance going to Men’s Warehouse with his Host Home Provider, Cindy Neumann, to get fitted for his tux.  The highlight in getting fitted was the “shinny shoes” (he had a difficult time when it came to returning those shiny shoes!).  It was hard for Ben to wait a week until he was able to ware his Tux and those special ‘shiny shoes’ but when it came time for the dance, it was worth the wait.  Ben had a great time!!  He loved getting all dressed up and getting a boutonniere pinned on him.  He enjoyed getting to eat Chick-Fil-A who provided food for the event.  He met up with others from his day program and was able to socialize with all of them.  Ben received a crown that he wears all the time! It is safe to say that this event is very important and special to a lot of people, and it was a great night for Ben!! You can find more information about the Night to Shine using this link- Night to Shine | Tim Tebow Foundation