Conflict Free Case Management And Case Management Redesign (1)

ADP Voluntary Demographics Updates

Hello Support, Inc. Family,

As your employer, we’re committed to supporting a diverse and inclusive company. Any information you provide here helps us ensure we’re recruiting, investing, and growing to meet the needs of our associates.

If you choose to voluntarily share this information, it will be kept confidential and maintained in accordance with all applicable laws. Designated administrators can view company totals, but no one can view individual responses. This information won’t be used to make employment decisions.

To make changes first click Myself and the pencil button

On the right you can select changes to accurately identify.

The page will pop out below and you can select the appropriate identification for you. If what you feel comfortable with identifying as isn’t available please reach out to @AD NewHRAdmin.com and we can make those changes with ADP.

Stayed tuned for more ADP changes and updates coming soon! Your Relias user ID will be changing in the coming weeks as we integrate ADP (our HR management platform) with Relias. Be sure to keep an eye out for emails from the Human Resources Department for updates on timing and how to get your new user ID. And please do not hesitate to reach out to your coordinator with any further questions.

Conflict Free case managemet

Conflict Free Case Management and Case Management Redesign

You may be hearing the terms Conflict Free Case Management and/or Case Management Redesign from the case managers you work with. I wanted to provide some information about the changes that are coming from the state.

Conflict Free Case Management (CFCM)

CFCM is a federal mandate from Centers for Medicaid and Medicare Services (CMS) under the final settings rule. You’ve heard us talk a lot about the Final Settings Rule and what these changes look like for PASA’s. For community center boards (CCBs) the final settings rule requires there is a separation of case management and direct services. This means, a company cannot provide both case management (CCB) and program services (PASA), such as residential, day services or behavioral services to the same person. Many of Colorado’s CCBs operate within this conflict as they provide both case management and program services and are now required to eliminate this conflict.

The efforts of The Department of Health Care Policy and Finance (HCPF) to comply with federal requirements of Conflict Free Case Management (CFCM) have evolved into several initiatives called Case Management Redesign (CMRD).

Case Management Redesign (CMRD)

CMRD will help make accessing long-term services and supports easier by requiring Case Management Agencies (CMAs) to provide case management services to all Home and Community-Based Service (HCBS) waivers. This change will:

  • Establish a single entity people go to access services.
  • Make sure there are the right number of case management agencies in Colorado.
  • Increase the quality of case management services.

CMRD requires that one entity, now called a Case Management Agency provides case management services for all 10 HCBS waivers that are operated in the State of Colorado. Those HCBS waivers currently have unique case management through CCBs, single-entry points, or private case management. People who are seeking or receiving Long-term Service and Support (LTSS) often qualify for multiple programs and end up navigating between systems that are siloed by program, making the system difficult for members. CMRD is intended to simplify access and remove silos so members will be able to more easily navigate and find the right programs and services that work for them.

The change requires the case management agency to provide case management services for all waiver programs in each catchment area. The CCBs we work with now usually serve 1-3 catchment areas. Some of the catchment areas we are familiar with will be changing, and CMRD will only allow one Case Management Agency to operate in each catchment area.

Case Management Redesign Timeline

Below is a timeline for when these changes will take effect.  In January of this year, the Request for Provider (RFP) was opened for interested entities to submit their bid for the state’s contract to be the Case Management Agency (CMA) for a respective catchment area. CMA awardees will be announced in May 2023.

Organization Impact and What to Expect

We know that the current CCB system we are familiar with will be changing. The CMA contract may be awarded to a CCB we are familiar with, in other cases it may be a new entity we haven’t worked with yet.

Have patience and understanding. This is a major change for the CMA’s as they begin case management for additional waivers, learn new systems, and get to know us. As you hear a person on your caseload/ a person you support has a new case manager, take a moment to reach out and introduce yourself, and offer your expertise on the case. Additionally, we expect through the three-part phased transition indicated in the above timeline that response times may be slower than normal. As much as you can, be proactive if you need to request anything from the case manager(s) you work with.

Incoming and outgoing CMAs in each catchment area will receive support from the Department (HCPF) staff through the transition process to ensure a smooth transition. Before, during, and after CMA transitions, people receiving services will be notified of who to contact in order to get their needs met for waiver case management services.

Untitled Design (13)

Celebrating IDD Awareness Month

In the spirit of IDD Awareness Month, we would like to share & celebrate the story of Joe B. (9-8-82 to 12-12-22). Joe was born without the Corpus Callosum and as a result he was non-verbal and used a wheelchair all his life. But Joe never let his challenges define him or stop him from living life to the fullest. Joe graduated from UCCS Pueblo with honors for a bachelor’s degree in fine arts. Joe discovered that visual art gave him a voice. The below paintings were part of a series in which each painting was partially black and white, partially color to respect how art brought color to his world. “Content provided by his HHP, Billie”

 

lauren

Lauren Moore, New HR Assistant Joins Support

Please join us in welcoming our new HR Assistant, Lauren Moore, to Support!

Tuesday September 29th, 2020, Lauren will be joining the Support, Inc. team as our Human Resources Assistant. Her responsibilities will be developed over the coming weeks, but look forward to developing her role to help fit our growing needs.

Lauren holds a B.B.A. in Human Resources Management from the University of Central Oklahoma. She is currently a pursuing a Master’s Degree in HRM from Colorado State University. In 2012, Lauren began her career in the Telecommunications industry – working in several areas of HR/Talent Acquisition, Sales, and Program Management.

Lauren is a dual citizen of Ireland and the United States. In 2001, she relocated from the EU to Oklahoma City, OK with her Air Force family. Lauren’s interests include: world traveling, amateur skiing and cooking. She is formerly licensed as a Private Investigator and freelanced her services for three years. Lauren currently resides in Littleton, CO with her partner.

She is greatly looking forward to meeting the Support, Inc. team. If you would like to connect with Lauren via LinkedIn, her URL is: www.linkedin.com/in/hrlaurenmoore

We are excited to bring Lauren aboard and look forward to all she can and will bring to our developing department.

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LIFE CLub Events This Week!

Join us for some upcoming virtual events! Check out our new Pop Culture Group on Fridays.

Please follow the links imbedded in this message to participate.

Tuesday, July 7

LIFE Club:  We are taking a break from LIFE Club for Tuesday, July 7. Join us again on Tuesday, July 14!

Wednesday, July 8

Moving and Grooving:  Diving into Summer

When:  Wednesday, July 8 from 12:00pm-1:00pm

What:  We will join together to discuss life’s stressors while improving the physical health of our bodies to create a healthy lifestyle by learning helpful social and exercise habits. Thisgroupwill incorporate a different movement activity every session. This week we are truly diving into summer! We are moving and grooving to some summertime music so we can be ready to hit the pools when they open. This is a great opportunity to be active during a virtual time. Adaptable for all abilities!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/85277454478  at 12:00pm to participate. Everyone is welcome! Contact ashley.treiber@supportinc.com for any questions.

Thursday, July 9

Touching Stories

When:  Thursday, July 9 from 11:00am-12:00pm

What: Touching Stories is a unique therapy model, specifically designed for people with intellectual and developmental disabilities, that pairs the social and emotional learning of story with sensory integration activities in a way that is educational, engaging, and simply, a lot of fun! We have adapted our Touching Stories for at home use. Gwen will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group. Please see the attached list for scavenger hunt items. If you are curious to learn more, please watch this video https://www.youtube.com/watch?v=EcjzvevJ9_w&t=67s.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/86143640216 at 11:00am to participate. Everyone is welcome! Contact gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Friday, July 10

Pop Culture Group:  Reflection

When:  Friday, July 10 from 12:00pm-1:00pm

What:  Pop Culture Group is an opportunity for clients to come together and connect over their common interests and explore new ideas at the same time. Come explore different styles of music and comedy for the next six weeks as we discuss, sing, dance, and laugh. Let’s take some time to reflect on all that we’ve experienced in the last few weeks. We want to hear your likes and dislikes and discuss our next topic for this group! This will end our comedy and music session.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/88042448634 at 12:00pm to participate. Everyone is welcome! Contact meredith.kane@supportinc.com for any questions. All are welcome!

Items Needed for Thursday, July 9

We’ll do two stories:

Scavenger Hunt for Little Red Riding Hood!

A Red piece of fabric (big enough to be placed around head and shoulder)

A clove of garlic or garlic powder

A stick or tree branch

Something that smells like flowers

A blanket

A piece of wood or other hard surface

A beach ball or other large ball

A cloth glove

A toothpick

A pillow

Scavenger Hunt for Henny Penny!

Wooden Spoon

Empty box or Hardcover book

Something round like a nut

Shirt with a pocket

String

“Pail” or a Jar or a bowl

Berries or something that smells like berries

Nails/Screws/etc

Buttons

Something Furry/Soft

And get ready to make animal noises for a chicken, a duck, a cow, a goose, a pig, a sheep, and a fox

2019-coronavirus (1)

COVID-19 Updates

From CEO Bentley Smith:

Great job to everyone following the recommended infection control protocols by the Centers for Disease Control and local guidance published by the Colorado Department of Public Environment (CDPHE).  We have had some close calls, but no major known exposures or outbreaks. 

Looking forward to the upcoming summer season, and the lowering of restrictions in our communities, it is imperative that we continue to remain vigilant.  This means following the infection control standards, making informed decisions about activities you may be considering, and discussing your activities with your Support, Inc. team when needed.  The individuals that we serve are considered highly vulnerable to COVID-19, and therefore we all must diligently follow the guidance and limit everyone’s exposure to stop the spread.

You can visit Support, Inc.’s website for the latest news and information, or the CDPHE website for more COVID-19 related information.  Links are below:

Link to Support, Inc. Newsfeed

Link to CDPHE’s COVID-19 Website

We also have our updated screening questions to be used before entering client homes. We will use this same screening tool for visitors entering our offices. For any questions on the screening assessment, please contact Laura at Laura.Viers@supportinc.com

2983124

LIFE Club Events This Week!

Join us for some upcoming virtual events! Check out our new Pop Culture Group on Fridays.

Please follow the links imbedded in this message to participate.

Tuesday, June 30

LIFE Club:  Support, Inc. Jam Session

When:  Tuesday, June 30 from 5:00pm-6:30pm

What: Join us for an evening of friendship, discussion, and learning! These interactive groups will focus on developing skills and confidence for social situations in a way that is fun and informative! LIFE Club is open to all. Join us this week as we create and play our own musical instruments. Let’s get creative with the items in our house to make kazoos, drums, shakers…the possibilities are endless. At the end, we will join together in a jam session.  

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/89924525638 at 5:00pm to participate. Contact christopher.sharkey@supportinc.com or gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Wednesday, July 1

Moving and Grooving:  Finding Our Inner Strength

When:  Wednesday, July 3 from 12:00pm-1:00pm

What:  We will join together to discuss life’s stressors while improving the physical health of our bodies to create a healthy lifestyle by learning helpful social and exercise habits. Thisgroupwill incorporate a different movement activity every session. This week will focus on what makes us feel strong. Now that we have spent so much time doing a variety of movement activities, let’s check back in to see our progress. This is a great opportunity to be active during a virtual time. Adaptable for all abilities!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/85277454478  at 12:00pm to participate. Everyone is welcome! Contact meredith.kane@supportinc.com for any questions.

Thursday, July 2

Touching Stories

When:  Thursday, July 2 from 11:00am-12:00pm

What: Touching Stories is a unique therapy model, specifically designed for people with intellectual and developmental disabilities, that pairs the social and emotional learning of story with sensory integration activities in a way that is educational, engaging, and simply, a lot of fun! We have adapted our Touching Stories for at home use. Gwen will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group. Please see the attached list for scavenger hunt items. If you are curious to learn more, please watch this video https://www.youtube.com/watch?v=EcjzvevJ9_w&t=67s.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/86143640216 at 11:00am to participate. Everyone is welcome! Contact gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Friday, July 3

Pop Culture Group:  Show and Tell

When:  Friday, July 3 from 12:00pm-1:00pm

What:  Pop Culture Group is an opportunity for clients to come together and connect over their common interests and explore new ideas at the same time. Come explore different styles of music and comedy for the next six weeks as we discuss, sing, dance, and laugh. This is what we have all been waiting for! Bring your talents, enthusiasm, and support for our friends as we show off our talents and talk about our favorite hobbies. Make sure to invite everyone in your house to show off your new skills in performance!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/88042448634 at 12:00pm to participate. Everyone is welcome! Contact meredith.kane@supportinc.com for any questions. All are welcome!

2983124

LIFE Club Events This Week!

Join us for some upcoming virtual events! Check out our new Pop Culture Group on Fridays.

Please follow the links imbedded in this message to participate.

Tuesday, June 16

LIFE Club:  What Makes the Perfect Sandwich?

When:  Tuesday, June 16 from 5:00pm-6:30pm

What: Join us for an evening of friendship, discussion, and learning! These interactive groups will focus on developing skills and confidence for social situations in a way that is fun and informative! LIFE Club is open to all. It is time for another ‘cooking’ lesson. Join us as we discuss what makes the perfect sandwich. We will assemble our sandwiches and then eat together at the end. Come ready to discuss and make your favorite sandwich!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/89924525638 at 5:00pm to participate. Contact christopher.sharkey@supportinc.com or gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Wednesday, June 17

Moving and Grooving:  Tai Chi

When:  Wednesday, June 17 from 12:00pm-1:00pm

What:  We will join together to discuss life’s stressors while improving the physical health of our bodies to create a healthy lifestyle by learning helpful social and exercise habits. Thisgroupwill incorporate a different movement activity every session. This week will have a tai chi theme! There will be a tutorial and visuals for this fun and meditation based exercise. This is a great opportunity to be active during a virtual time. Adaptable for all abilities!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/85277454478  at 12:00pm to participate. Everyone is welcome! Contact meredith.kane@supportinc.com for any questions.

Thursday, June 18

Touching Stories

When:  Thursday, June 18 from 11:00am-12:00pm

What: Touching Stories is a unique therapy model, specifically designed for people with intellectual and developmental disabilities, that pairs the social and emotional learning of story with sensory integration activities in a way that is educational, engaging, and simply, a lot of fun! We have adapted our Touching Stories for at home use. Gwen will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group. Please see the attached list for scavenger hunt items. If you are curious to learn more, please watch this video https://www.youtube.com/watch?v=EcjzvevJ9_w&t=67s.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/86143640216 at 11:00am to participate. Everyone is welcome! Contact gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Friday, June 19

Pop Culture Group

When:  Friday, June 19 from 12:00pm-1:00pm

What:  Pop Culture Group is an opportunity for clients to come together and connect over their common interests and explore new ideas at the same time. Come explore different styles of music and comedy for the next six weeks as we discuss, sing, dance, and laugh. This week we are strengthening our funny bone and focusing on comedy. There will be an opportunity to show us your talents after we learn about the skills it takes to perform.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/88042448634 at 12:00pm to participate. Everyone is welcome! Contact meredith.kane@supportinc.com for any questions. All are welcome!

Items needed for Thursday, June 18

We’ll do two stories:

Stone Soup Scavenger Hunt!

Draw or cut out pictures of

  1. A potato
  2. A tomato
  3. An onion
  4. A zucchini

Find the following items:

  1. A large cooking pot
  2. A flat, round rock (about the size of your hand)
  3. Black pepper
  4. A shirt with a pocket (put the potato picture in the pocket)
  5. A folded blanket or towel (put the tomato picture within the folds)
  6. A pair of pants with a pocket (put the picture of the onion in the pocket)
  7. A boot (put the picture of the zucchini in the boot)
  8. A large spoon
  9. A plate (preferably plastic or metal)
  10. An apple (or something that smells like apple)

Lay the items out in order.  Position the client so that (s)he is sitting at a table

2983124

LIFE Club Events This Week!

Join us for some upcoming virtual events! Please follow the links included in the descriptions to participate.

Tuesday, June 9th

LIFE Club:  Dance Party or Game Night

When:  Tuesday, June 9th from 5:00pm-6:30pm

What: Join us for an evening of friendship, discussion, and learning! These interactive groups will focus on developing skills and confidence for social situations in a way that is fun and informative! LIFE Club is open to all. Last week we asked for your thoughts, and we heard you loud and clear! There will be the option of a dance party, playing games, or both! We will take the time to hear everyone’s choice and end the night in a fun way!

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/95856274486 at 5:00pm to participate. Contact christopher.sharkey@supportinc.com or gwen.bonilla@supportinc.com for any questions. Everyone is welcome!

Wednesday, June 10th

Moving and Grooving:  Disco Dance Party

When:  Wednesday, June 10th from 12:00pm-1:00pm

What:  We will join together to discuss life’s stressors while improving the physical health of our bodies to create a healthy lifestyle by learning helpful social and exercise habits. Thisgroupwill incorporate a different movement activity every session. This week is all about disco! Learn how funky dance moves can be a fun form of exercise. This is a great opportunity to be active during a virtual time. Adaptable for all abilities!

Instructions:  In order to participate, please follow  https://us02web.zoom.us/j/85277454478 at 12:00pm to participate. Everyone is welcome! Contact Meredith at meredith.kane@supportinc.com for any questions.

Thursday, June 11th

Touching Stories

When:  Thursday, June 11th from 11:00am-12:00pm

What: Touching Stories is a unique therapy model, specifically designed for people with intellectual and developmental disabilities, that pairs the social and emotional learning of story with sensory integration activities in a way that is educational, engaging, and simply, a lot of fun! We have adapted our Touching Stories for at home use. Gwen will first lead participants in a scavenger hunt for the sensory items needed for the stories (all items are common items found in every home) and then will tell the sensory-based stories to the group. Please see the attached list for scavenger hunt items. If you are curious to learn more, please watch this video https://www.youtube.com/watch?v=EcjzvevJ9_w&t=67s.

Instructions:  In order to participate, please follow https://us02web.zoom.us/j/91755803139 at 11:00am to participate. Everyone is welcome! Contact gwen.bonilla@supportinc.com for any questions.

Everyone is welcome!

Items Needed for LIFE Club on Tuesday 6/9/2020

-Petroleum jelly

-Cotton balls (5)

-Party balloons

Items Needed for the Scavenger Hunts on Thursday, June 10

We’ll do two stories:

Stone Cutter’s Scavenger Hunt!

  1. Yoga mat or towel

*Make sure to wear comfy clothes.

Six Blind Men and the Elephant Scavenger Hunt!

Find the following items:

  1. A spice tea bag, cinnamon, or something that smells like cinnamon
  2. A Hairbrush
  3. A piece of rope (or string)
  4.  A hand-held fan or a piece of cardboard
  5. A bucket or small plastic trash can
  6. A picture of an elephant (from a book, magazine or printed froma google image search)

Lay the items out in order.  Position the client so that (s)he is sitting within reach of a wall