The Operations or “Ops” Team consists of our six Associate Directors (ADs) of Residential Services, the AD of Day Services, the AD of Nursing and me, Director of Residential Services.
The most recent change within our team is the addition of Interim AD (former Senior Residential Program Coordinator) Paulyn Matibag on the Denver Metro 3 (DM3) Team. Paulyn will be covering for DM3 AD Samantha Cordova while she is on leave. We expect Samantha back in October.
As we enter summer, we wanted to share with you some of the things we’re focusing on as a team over the next few months.
The first half of the year we rolled out some big changes including health tracking and the appointment module including the use of Scomms. It was a lot! Not to say you won’t see any changes this quarter, but we are intentionally holding off on large-scale projects so we can all collectively catch our breath. We will take this time to hone our processes related to quarters 1 & 2 changes and recommit to providing quality services that are above reproach to all our stakeholders.
Whether it’s travel, pool-time, or a staycation – I hope you all find some time to relax and recharge this summer.
Erik Nielsen, Director of Residential Services
