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Quality Assurance News & Updates

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September 18-22 is Fall Prevention Awareness Week 

Falls among older adults are common, preventable and are the leading cause of injury and/or death among those 65+. More than 95% of hip fractures are a result of a fall. Many falls are cause by environmental or lifestyle habits. Scheduling regular visits to healthcare providers and incorporating strength-building exercises into your weekly routine can reduce the risk of falls. Simple modifications to our home environment can also reduce fall risk.  This month, we encourage everyone to utilize the CDC’s Home Fall Prevention Checklist to identify potential fall hazards in your home. The checklist includes ways to fix the problem.

Additionally, the National Counsil on Aging (NCOA) has a Fall Prevention Conversation Guide for Caregivers as well as many other resources on their website.

 

FREE Battery Backup for Colorado Medicaid Recipients

With funding made available through the American Rescue Plan Act (ARPA) and in collaboration with The Center for Inclusive Design and Engineering (CIDE) The Department of Health Care Policy and Financing (HCPF) will be distributing Batter Backup Power Supply Systems to eligible Health First Colorado members. Qualifying medical devices include but are not limited to; CPAP/BIPAP machines, Dialysis machines, Stair Lifts, Nutrition pumps, Oxygen concentrator machines, suctioning devices and more.

If you are interested in getting a Backup Power Supply System, you can learn more and complete the application here.  Once received, the application will be reviewed, information verified, and a determination made if the applicant qualifies. There is a limited supply, and a final decision will be made on eligibility and the availability of devices. All applicants will be notified of their results within two months of receipt of the application.

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Direct Support Professional Recognition Week!

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Direct Support Professional (DSP) Recognition Week is September 10th through the 16th! Although that’s only one week of the year, we recognize and appreciate the great work of DSPs all year long. Support Inc. DSPs are an invaluable part of our organization and have an amazing impact on the individuals we serve. Please give them an extra shout out this week!

https://alliancecolorado.us6.list-manage.com/track/click?u=bbc86daba3d91ada9a8c6b0af&id=b8f70f0955&e=85dc4f92be

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Navigating IHSS and PASA: A Guide for Colorado Caregivers

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Introduction

As a caregiver in Colorado, you play a crucial role in providing support and care to your loved ones with disabilities. Whether you’re caring for a child, an adult, or both, you may have heard about programs like IHSS (In-Home Supportive Services) and PASA (Program Approved Service Agencies). In this blog post, we’ll take a closer look at these valuable resources and how they can help you in your caregiving journey. So, let’s dive in!

Understanding IHSS (In-Home Supportive Services)

IHSS is a state-administered program designed to provide assistance to individuals with disabilities, allowing them to remain in the comfort and familiarity of their own homes. It’s a lifeline for caregivers and their loved ones, offering support in various aspects of daily life.

  1. Eligibility for IHSS

To qualify for IHSS in Colorado, your loved one must meet certain eligibility criteria, including:

Having a disability or medical condition that requires assistance.

Residing in their own home or a family member’s home.

Demonstrating a need for in-home care services.

  1. Services Covered by IHSS

Once eligible, your loved one can access a range of services under IHSS, including:

Personal care services (bathing, dressing, grooming).

Homemaker services (meal preparation, light housekeeping).

Accompaniment to medical appointments.

Respite care for caregivers.

Assistance with mobility and transfers.

  1. How IHSS Benefits Caregivers

IHSS isn’t just about the care recipient; it also greatly benefits caregivers. By providing necessary support, IHSS:

Relieves caregivers of some caregiving responsibilities.

Allows caregivers to maintain employment or pursue education.

Reduces the financial burden associated with caregiving.

Enhances the overall quality of life for both the caregiver and care recipient.

Understanding PASA (Program Approved Service Agencies)

PASA is another valuable resource for caregivers in Colorado, offering a wide range of support services for individuals with disabilities. These services are aimed at improving the quality of life for both caregivers and care recipients.

  1. Services Offered by PASA

PASA agencies provide a variety of services, including:

In-home care and support.

Assistance with daily living activities.

Community integration and recreational activities.

Transportation services.

Behavior therapy and counseling.

Respite care for caregivers.

  1. Choosing the Right PASA Agency

When selecting a PASA agency for your loved one, it’s essential to consider:

The specific needs of the care recipient.

The agency’s reputation and track record.

Compatibility with your caregiving schedule.

Availability of trained and compassionate staff.

Combining IHSS and PASA: A Comprehensive Approach

Many caregivers in Colorado find that combining IHSS and PASA services offers a well-rounded approach to caregiving. By utilizing both resources, you can create a customized care plan that addresses your loved one’s unique needs and your own.

  1. How IHSS and PASA Work Together

IHSS and PASA can complement each other in various ways:

IHSS can provide basic personal care and homemaker services.

PASA can offer specialized services, therapy, and recreational activities.

Together, they provide a holistic support system.

  1. Planning and Coordination

As a caregiver, you’ll need to coordinate the services offered by IHSS and PASA. Here are some tips:

Communicate openly with both service providers.

Share your loved one’s goals and preferences.

Develop a comprehensive care plan that integrates both services.

Navigating the Application Process

Getting started with IHSS and PASA may seem daunting, but Colorado offers resources to help you through the process:

  1. Contact Your Local County Department

Reach out to your local county department or human services office to initiate the application process for IHSS. They can provide guidance on eligibility criteria and the application procedure.

  1. Research PASA Agencies

Explore the different PASA agencies in your area. Conduct interviews, ask for references, and make an informed decision based on your loved one’s needs.

  1. Seek Support

Don’t hesitate to seek support from caregiver support groups, online forums, or local advocacy organizations. These resources can offer valuable insights and emotional support.

Conclusion

As a caregiver in Colorado, you have access to a wealth of resources like IHSS and PASA to support your loved ones with disabilities. By understanding the eligibility criteria, services offered, and the potential for combining both programs, you can create a comprehensive caregiving plan that enhances the quality of life for both you and your care recipient. Remember, you’re not alone on this journey, and there are numerous organizations and support networks ready to assist you every step of the way. Caregiving is a rewarding endeavor, and with the right resources, it can be made more manageable and fulfilling for everyone involved.

QA COrner

QA News & Updates- Dental & Vision Benefits

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DENTAL & VISION INSURANCE VS WAIVER BENEFITS

  • DENTAL SERVICES:
    • Participants enrolled on the HCBS-DD waiver who are 21 or older receive dental benefits provided by Health First Colorado (Colorado’s Medicaid Program). Additional dental services may be accessed by the participants waiver funding.

Below is a breakdown of the dental benefits waver participants are eligible for:

Health First Colorado (Medicaid) provided by DentaQuest

Up to $1,500/ year

 Funded by waiver, billed/ provided by DentaQuest (Preventative & basic services)

Up to $2,000/ service plan year

 Funded by waiver, billed/ provided by DentaQuest Up to $10,000/5-year renewal period
Annual dental exams & cleanings Exams, cleaning and x-rays * Crowns & bridges *
Diagnostic & restorative dental services (x-rays & fillings) Mouth guards * Dentures *
Extractions (tooth pulling) Topical fluoride treatment * Implants when necessary to support a dental bridge or when necessary to increase the stability of crowns, bridges, and dentures. *
Root canals * Fillings & root canals *  
Crowns * Dentures, crowns, bridge repair *  
Partial dentures * Non-emergency extractions *  
Complete dentures * Treatment of injuries *  
  Restoration or recovery of decaying or fractured teeth *  
  Dental insurance premiums and co-pays/co-insurance *  

*These services require prior authorization*.

Health First Colorado has partnered with DentaQuest to help members find a dentist and use their dental benefits. If you need help findings a dentist, you can call DentaQuest at 1-855-225-1729 or visit https://dentaquest.com/

 

  • VISION SERVICES:
    • Participants enrolled on the HCBS-DD waiver who are 21 or older receive vision benefits provided by Health First Colorado (Colorado’s Medicaid Program).
    • Vision services must be provided by a licensed Optometrist or Physician

Below is a breakdown of the vision benefits waver participants are eligible for:

Health First Colorado (Medicaid)

 

 Funded by waiver (Service Plan)
Eye exam Eye exams and diagnosis
Glasses & contact lenses ONLY after surgery Glasses & contact lenses, except after surgery *
  Other medically necessary methods used to improve specific dysfunctions of the vision system. **
  Lasik and other similar types of procedures

 

*Prior to placing an order for glasses or contact lenses, the vendor must submit an invoice to the CMA (Case Management Agency) who will send payment to the vendor so the prescription can be filled.

** Lasik and similar procedures must be medically appropriate and pre-approved by the CMA. Lasik and other similar types of procedures are only prior approved and allowable when the procedure is necessary due to documented specific behavioral complexities (i.e., constant destruction of eyeglasses) that make other more traditional remedies impractical.

Heath First Colorado (Medicaid) members can find an Optometrist through the Health First Colorado website https://www.healthfirstcolorado.com/find-doctors/

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Global Down Syndrome Foundation Eye Care & Vision Conference

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The GLOBAL Down Syndrome Foundation Eye Care & Vision in Down Syndrome Conference will occur August 17th and 19th in Denver/Aurora!

Calling all medical professionals, family members and self-advocates— Register now for this FREE first-in-kind conference providing the latest updates and best practices for eye care and vision for children and adults with Down syndrome. Nationally recognized experts Drs. Emily McCourt and Michael Puente will be presenting two conferences opportunities, one for Medical Professionals on Aug 17th with CMEs, and one for family members/self-advocates on Aug 19th. All your questions about eye health and vision will be answered! Free parking, drinks and a sumptuous three-course meal included! Register using the link below.

https://www.globaldownsyndrome.org/eye-and-vision-professional-conference/

HHP of the Month

Host Home Provider of the Month

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Please join us in congratulating our most recent Host Home Provider of the Month, Rosie! This nomination was submitted by Malika with the Denver Metro 2 Team.

I would like to nominate Raj (Rosie) Shrestha for December HHP of the Month. I have been working with Rosie since February and it’s been such a pleasure! She has a huge heart and is very patient, two things that are extremely important working in this field. Rosie has one of my PRS in her home who was really looking forward to having independence in a basement apartment. Many times, this individual would get frustrated that they didn’t have their own space, but Rosie made sure to be a listening ear and reassure them their goal would happen it would just take some time.  With open communication and a bit of problem solving the PRS was able to move down to the basement and accomplish their goal of more independence! The move was very important to the PRS and is helping prepare for their end goal of living in their own apartment, a goal Rosie continues to encourage and support.

Rosie truly treats everyone in her home like family, and it’s felt when walking in her home. She’s always offering everyone tea, food, etc.  On many occasions the PRS has voiced they’ve had the best food at Rosie’s home and loves trying authentic Nepali food. The PRS has even helped on their Nepali/Indian food truck up in Loveland and enjoys being able to earn extra money to help with their goal of independence as well. The PRS has said “Rosie feels a lot more like a friend/roommate because she allows me to have my independence”. Rosie is a great asset to the team, and I’m very appreciate of all the hard work she does!

Welcome New hire

Support, Inc. Welcomes New Medical Coordinator

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Please join us in welcoming our New Medical Coordinator, Jamie Weidman!

Hi everyone! My name is Jamie and I recently moved to Denver from Salt Lake City, Utah. I went to the University of Utah where I studied Pre-Pharmacy, got a B.S in Human Development, and a minor in Psychology. During my time in school, I always wanted to play a part in helping the community and volunteered at the Southern Utah Veterans Home and the Utah Naloxone Clinic.

Once I graduated, a big goal of mine was to aim for something that would allow me to use my education to make a positive impact in healthcare. I was fortunate enough to move to Colorado and get an opportunity to work in SEP Intake at Rocky Mountain Human Services.  My time there solidified my desire to pursue this type of work long-term. I am excited to be a new addition to the team and can’t wait to learn the ropes of such a wonderful and meaningful organization!

 

Boy With Down Syndrome Happy To Spend Day Among Family And Friends

Celebrating 33 Years of Support, Inc.!

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March 2022 represents our 33rd year in the industry! We are absolutely thrilled to reach this milestone- once Dennis Kirkman discovered the need to serve individuals with IDD back in 1989, we have been proud to serve families and individuals all along the Front Range ever since. Support, Inc. provides residential services to adults with intellectual and developmental disabilites. We also provide value-added services with access to our clinical team, nursing team, benefits specialist and more!

We asked a few of our long-standing employees to describe a few of their favorite memories through the years. Richard Shaw has worked for Support, Inc. for over 16 years. Kristin Kemp will celebrate 20 years of People Helping People in May, while Cindy Cridlebaugh takes the cake for longest-lasting employee, clocking in at nearly 21 years.

Rich relayed a few moments he remembers fondly while working at Support, Inc.:

One of my favorite moments with Support, Inc. would be in the first month I started with the Agency. They closed the office down in the early afternoon, and all employees took part in an internal dodgeball tournament.  Everyone (that wanted to participate) was divided into 4 teams with our own team shirts.  We then got to compete against the other teams.  Afterwards, we all were treated to a meal.  This was such an amazing way to start a career with the agency and team building.

Another favorite moment would be in the first couple of years working with the agency, many of the staff got together to watch a play production of OZ. This was so special because I had just a few years of working in the IDD field and got to share with my coworkers a play put on by Phamaly: Phamaly is one of the few professional theatre companies worldwide to feature performers with disabilities across the spectrum’. It was great to watch this performance live.

When Kristin was asked about her career at Support, Inc., she relayed several stories and funny moments through the years:

Cindy told me that we were going paperless.  I remember thinking that it would be impossible.  How would we be able to get our work done??!!!  I certainly do not miss the HHP files being in manila folders all over our desks. Deb was so proud that our paper order was drastically cut.

For favorite moments, Kristin relayed “I know I have so many more” and rattled off a few examples through the years-

  • When we first started accepting Family Caregivers and how it continues to help so many families
  • Hosting our first ever Talent Show
  • Dodgeball tournament
  • Game day at the office, when all the management were at a cabin in the mountains
  • 15-year anniversary golf tournament and dinner/dance
  • When Cindy and I reached a major milestone in the department, we asked Lynette if we could go to Bora Bora because of this (she said no). And it was hilarious!

Cindy shared a few of her favorite memories, as well-

  • Having dances in the day program. Watching all the clients and providers dance together.
  • Going for a scavenger hunt around Aurora, driving for different locations.  We were all driving around way too fast so we could win.
  • Getting the official Support, Inc. sign at the office
  • The vaccine clinic, feeling very thankful we could offer this.
  • Having all the staff pets visit the office.
  • The police following me in the Support, Inc. parking lot with the flashing lights and ticket I got while staff watched.
  • Playing Secret Santa with all staff- someone wrapped up their daughter’s retainer.
  • Painting the bathroom and office walls “ourselves”.
  • When the staff got to go outside and each take a turn hitting the old fax machine (that was always breaking down) with a hammer, complete with safety glasses.
  • Parents Night Out, DS’s family participating : )
  • Being so thrilled to add Kristin to my department after hearing her infectious laugh from the SLS side of the office .

Lastly, Brian Farestad, Vice President of Operations, relayed a few standout moments-

My favorite memory, in the five years that I have been with Support, Inc. would have to be the vaccine clinics that we held this year and last. During a time when we were so badly missing the face-to-face connection that we were used to, it was amazing to get to see all the families, providers, and individuals that we serve in person. It was very difficult not to just hug everyone but seeing those bright, smiling faces in person really filled a large hole that I didn’t quite know was there. And on top of that, to know that we were providing an invaluable service to people badly underserved and in need, made it all the more enjoyable.

Another favorite memory I have of Support, Inc. is the Talent Shows/Halloween parties that we used to have before the pandemic. To see our individuals and providers show off their creative costumes and talent on the microphone and dance floor is truly something to behold. I look forward to attending our first in person event in over two years sometime soon!

With so many individuals and families served through the years, we can only imagine the memories that others have throughout the organization. Support, Inc. has grown tremendously in the last several years, operating three locations along the Front Range. Although we started with humble roots, we continue to provide the best customer service in the industry. In our hearts, we will always be People Helping People and look forward to another 33 years in Colorado!